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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
608 ratings and 304 comments received in the last 90 days.
06 January 2025
Jess was great throughout the whole process
30 December 2024
Top rate customer service. All the assistant's we spoke to were so helpful even the switchboard ladies.
25 December 2024
Dealing with BMW Financial team was a nightmare.
24 December 2024
Missing tyre repair kit, still awaiting it
23 December 2024
Laurens customer service and knowledge when explaining all the controls and features of the vehicle was top notch. Kept me updated consistently. Highly recommend her 10/10 service.
23 December 2024
Jessica Jane the Sales Executive who handled the sale and handover of my new BMW 120 was first class. She was always welcoming, highly professional, very knowledgable and extremely helpful. Jessica made the handover a very pleasurable experience.
22 December 2024
We worked with each other to find mutually convenient times to view the car and complete the purchase.
19 December 2024
Jessica was so helpful and kept me informed about my car from the beginning when I ordered it till even after I collected it, checking in with me to see if everything was ok and I was happy with my new car.
19 December 2024
Lewis was very attentive and was always on hand to answer any questions
18 December 2024
Fully satisfied. Process was simple, my expectations were met and Lewis Whyte who assisted me was excellent throughout.
17 December 2024
Deal was done very quickly and efficiently. Delivery of the car was also very swift.
10 December 2024
Smooth process
06 December 2024
Staff were excellent with good product Knowledge and willing to support my enquiry .
05 December 2024
This is the third BMW from Sytner and the service is always very good
05 December 2024
I knew what I wanted. Tthey were extremely helpful and went the extra mile to help me get the deal I wanted. All very smooth.
05 December 2024
Louis Whyte was fantastic throughout the process
05 December 2024
smooth delivery
04 December 2024
Perfect
04 December 2024
Lauran was amazing talked me threw everything with detail
04 December 2024
Delivery was quick, and Tom kept me up to date throughout the process. The dealership was clean and I was always made to feel welcome. Repeatedly offered refreshments during my visits. Better customer service/experience than listers audi
04 December 2024
Lewis kept me updated regularly
03 December 2024
Everything was covered from the whole process of looking , to purchase and delivery . Tom was a very young salesman , quite new to the job but knew his product knowledge and had excellent social skills.
01 December 2024
Great staff
30 November 2024
Lauren was who dealt with me and it was so much easy I was nervous but she made it so easy for me the whole experience was so good and I loved the way she dealt with everything for me
18 November 2024
I was kept informed of all stages of the sale and all my needs were met
05 November 2024
Really good information provided by Jess and the team.
04 November 2024
Kallum and Arafat were exceptional and took time to explain everything ensuring we were completely satisfied with all aspects of the purchase.
04 November 2024
An excellent experience with the team at BMW Sytner, Solihull. Sales manager: Lauren Keeling Finance manager: Amy Bent
03 November 2024
Lauren was extremely helpful and friendly. She was knowledgable about the cars but also took the time to understand what I wanted so she could tailor the offerings to my personal preference.
01 November 2024
Again, sales woman went above and beyond.
28 October 2024
Yes very responsive, kept me updated over the past few months
22 October 2024
The work and attention given by the sales team. Lewis Whyte worked tirelessly to get the sale over the line.
09 January 2025
It was good but ideally would have liked a replacement car for the day as there is never one available.
09 January 2025
All worked out in the end
09 January 2025
Replaced damaged wipers free of charge.
09 January 2025
Excellent feedback and service on time and punctual
09 January 2025
Very pleased with friendly and professional staff
09 January 2025
Incredibly professional service from start to finish. Communication was excellent throughout, from initial booking to collection. All vehicle concerns where addressed and afforded the right amount of time and attention.
09 January 2025
Fantastic from start to finish can't fault the team at all.
09 January 2025
Very satisfied, will definitely use again. Bought my car from another BMW garage but will be going to Sytner Solihull as first port of call next time. Very good service from front desk, think it was Ben who I dealt with on cust serv. he was great too
09 January 2025
When booking by telephone was initially offered a wait service but on arrival was not booked as one. Service were able to accommodate but took longer than expected.
08 January 2025
Personal service given, Seamless experience
08 January 2025
Guy was great
07 January 2025
Experience
07 January 2025
the staff were so helpful and friendly
05 January 2025
Prompt, efficient, polite service. Informed by phone of progress.
04 January 2025
This rating is only for this last service, not the previous. In this service all issues raised were not resolved and no steps were taken to resolve the remaining issues which included the boot lid, opening faster.
04 January 2025
I am completely satisfied. I was able to collect my car the same day.
02 January 2025
They're very professional and accommodating.
30 December 2024
Booked in for MOT front brakes and disc. No invoice stated system down so no idea what paid for No video showing me what work was carried out on my vehicle Car still dirty after the complimentary wash. No air fresher paid for online during check in
29 December 2024
Quick
29 December 2024
Did not expect to hear the diagnosis on my car as had MOT a few months previously. The video sent was incomplete in that he stated that he had already wiped away some of the leaking oil shown. He spoke too fast and video rushed
29 December 2024
On time Good service Sytner Solihull BMW center.
29 December 2024
Satisfied. Sales person was helpful and facilitated negotions around my requirements well.
26 December 2024
Dissapointed that I asked for wheels to be rotated front to back, but the pressures were not checked and as soon as I drove how the car alerted me that the pressures were incorrect. I would have thought this would have been checked.
25 December 2024
Waited almost 3 hour for a pre booked oil service and a got there 9am left at 11.45 could of drove to black pool in that time a little slow if I may say so
24 December 2024
Sam King has been great.
24 December 2024
Kyle always ensures I'm happy with the service
24 December 2024
Very happy with the service provided
24 December 2024
Failed to remove red triangle from Vehicle information system stating Vehicle Check OVERDUE whereas I was there for oil change and June and now for airbag in December.
24 December 2024
Was good. A specific time to collect would've helped.
24 December 2024
Good overall
24 December 2024
I had tried to get an earlier date to the one that I was given for an MOT ( 3 weeks notice ) and then when the car failed, there was not a lot of time to get repaired and passed Although I could have done with a bit more information on Day1
24 December 2024
Near perfect but lack of updates on progress
23 December 2024
It would have been more helpful and saved me a two hour waiting experience if i had been advised beforehand that my service was a smaller job it would be dealt with later in the day and therefore i didnt need to take it in for 10.00 a.m.
23 December 2024
Great customer service from Faye
23 December 2024
Your reception staff are lovely and helpful and the work was completed in the promised time frame.
23 December 2024
I rather not say.
23 December 2024
I was left waiting in the showroom for a sales person who had arranges the time to meet and didn't come and find me.
23 December 2024
Centre now charges for courtesy car
22 December 2024
Very pleased with everything.
19 December 2024
No call back regarding in going condition
19 December 2024
There was an issue with delivery of a replacement tyre but the associated delay was very well manages and I was looked after very well
19 December 2024
Staff were friendly and made me feel welcome.
18 December 2024
The customer service. Also a mention to Louis Roche in the bodyshop for his intelligent, pragmatic support and excellent clear and prompt communications. Exceptional. Thank you
18 December 2024
Special mention to Kyle Mcfarlane who gave an honest assessment of my car and was professional and courteous throughout
18 December 2024
On this occasion fab personalised service. I was kept updated on the issues as they arose and preempted solutions were put in place to keep me mobile given the last minute surprises especially as the storm was anticipated.
18 December 2024
See above plus fitted parts quickly
18 December 2024
Again very happy with friendly reception staff and individual agents
17 December 2024
They service was excellent
17 December 2024
Car service met expectations but the car has been in 3 times now for a boot opening spring and it still isn't resolved
16 December 2024
Booking communication issues between online booking and service provider resulting in 90mins service taking 5 hours and software upgrade glitch required a return following day
16 December 2024
A dashboard warning light was not spotted by the Technician and the car has to go in again on Wednesday for further work.
16 December 2024
A car that has stayed 2 weeks with you, and has been repaired for a bill of about £8K, should at least have been cleaned especially if the interior is white and the workers hands have made it black!
15 December 2024
As above
15 December 2024
Friendly staff
14 December 2024
Apparently the speakers are fixed with an update, and also the issue with the steering wheel buttons not working. I can confirm the steering wheel previous and next buttons still dont work half the time switch the car on.
14 December 2024
Appreciate the convenience of the two hour booking slot rather than the inconvenience of leaving car all day for a short job. Attentive staff
13 December 2024
Fixed in 3 hours..
13 December 2024
Good experience, no issues.
13 December 2024
Comfortable surroundings Whikst waiting . Timescales met
13 December 2024
Due to the customer experience
13 December 2024
Treated with respect by extremely professional, knowledgeable and friendly staff
13 December 2024
Thursday morning I was told the car may need to be kept until the following day. Unsurprisingly the work was unable to be completed but the problem was identified as faulty knock sensors which needed to be ordered and fitted on the Monday. I was not
13 December 2024
Everything was explained to me with great communication
12 December 2024
Longer waiting than usual to be seen by the reception team
12 December 2024
I was worried about the recall for the vanos bolts as the car was running so well before the work,now the work has been done I'd say it's running even better and I didn't think that was possible.
12 December 2024
Service reception dealt with the replacement of the rear tyres efficiently. Guy had the knowledge to deal with my questions.
11 December 2024
Nicole provided excellent customer service
11 December 2024
Easy process kept informed.
10 December 2024
Both requests asked for were ignored
10 December 2024
Different feedback at every vist
10 December 2024
Completed what the vehicle came in for.
09 December 2024
No waiting.
09 December 2024
Agent arranged everything to my satisfaction and kept me informed as the work was carried out, excellent service.
09 December 2024
Generally good but my car was not ready at the time promised.
09 December 2024
Harrison was very courteous and informative throughout the process
08 December 2024
Good customer service.
08 December 2024
Well done to employing some good staff
08 December 2024
Whole process was so smooth, felt like a valued customer
08 December 2024
A recall for airbag replacement was given extra check over of car plus a clean inside & out - excellent.
07 December 2024
Fast and efficient
06 December 2024
Service took much longer than expected (while you wait)
06 December 2024
once a team member called steve took time to explain why car was in it basic settings.
05 December 2024
I was given the best advise in details
05 December 2024
The little things what count
05 December 2024
Not satisfied at all
04 December 2024
Professional staff, service carried out promptly, no fuss
04 December 2024
Booked ahead, car ready as promised, listened carefully to my extra requests.
04 December 2024
Apologies as I have forgotten the name, but the lady who helped very kind and very informative.
04 December 2024
I've always had excellent service from syntner over the year's
04 December 2024
It would be even better if you could provide a replacement car for free.
03 December 2024
Excellent service.
03 December 2024
Expensive for what it is
03 December 2024
Very happy with Kyle who was dealing with me. Very friendly person
03 December 2024
Extremely pleased. They did everything on time, for a good price. The service video was very good. While even in bad weather they did a good job of cleaning the car.
02 December 2024
Booked in for MOT and service. MOT completed, slight frustration at having to return car next day to complete headlight replacement despite being informed of issue before hand. Then appears inspection not completed, app still calling for inspection
02 December 2024
The quality of work low and i expect more considering the cost BMW charges. I received a video from a healthcheck and the technician says
02 December 2024
As above! Customer service is getting worse!
02 December 2024
Satisfied customer
02 December 2024
It was reassuring that my car came away with a clean bill of health and no suggestions of unnecessary work.
02 December 2024
Sam King was very professional and helpful , he went above and beyond. He set up my BMW App and apple car play and talked me through it. Really lovely guy . Best service I have experienced from a company in years.
02 December 2024
It was excellent
02 December 2024
Product issues but service good
02 December 2024
The person who I was dealing with was organised, communicated well and dealt with everything in a precise manner.
02 December 2024
Frustrating at first i thought yes it was a good experience but not now
01 December 2024
Mr Kyle Marfarlane was very good responsible and professional Dealing with management of my car
30 November 2024
Service advisor Guy was great. He liased with another BMW dealership to resolve my cars issue and gave me a loan car whilst my car was kept there.
29 November 2024
Work done within timeframe.
29 November 2024
They do what they say on the tin
29 November 2024
Kept me updated on the progress of the service and promptly arrange a courtesy car as some items where not in stock to complete the work.
29 November 2024
Got work done efficiently and cleaned car!
28 November 2024
Courteous staff with friendly and spotless support.
28 November 2024
Value added service. One stop shop for all requirements.
28 November 2024
Guy was exceptional and the service tech Dominic was very professional and ensured he explained everything in detail on the video about my car
28 November 2024
The staff have always been friendly and willing to explain carefully what is needed.
28 November 2024
Everything was done as per request.
27 November 2024
Warranty repair done without problem
27 November 2024
From the welcome at reception right through to payment
27 November 2024
The service received in November 2024 was excellent. Millie Pretty in the service department who was outstanding from drop-off to pick up. Also mention to the technician Ant who worked hard to identify problems, sent good videos and solved problems.
27 November 2024
Garage near to home, easy booking, great car showroom, good service facilities and complimentary car wash
27 November 2024
Diligent and friendly
27 November 2024
Tyre replaced and reason for another problem diagnosed.
27 November 2024
Friendly staff, high standard of explanatory video, car cleaned to a very high standard
27 November 2024
Totally dissatisfied. Unfortunately this is exactly what I expect from Sytner Solihull.
27 November 2024
Minimal fuss on a recall issue. Car cleaned inside and out.
27 November 2024
Friendly with no time wasted and ready on time
27 November 2024
My car was recalled for an essential repair and I was treated extremely well Ben the person looking after my communication with BMW was excellent
25 November 2024
Excellent
23 November 2024
Everything was resolved
22 November 2024
Very happy with the service
22 November 2024
Great service
22 November 2024
Very good service
22 November 2024
Excellent service
22 November 2024
No issues to report and completed on time.
21 November 2024
Overall It had been a good experience. Friendly and polite staff.
20 November 2024
Fully satisfied.
20 November 2024
Great service
20 November 2024
Done on time and quickly
20 November 2024
Flawless
20 November 2024
Good carried out quickly
19 November 2024
The after service was bad
19 November 2024
Nice waiting area and the service on time
19 November 2024
Great booking process and communication throughout
19 November 2024
Easy process from booking to collection
19 November 2024
Easy booking. Prompt attention on arrival. Car ready when expected. Cleaned inside and out
18 November 2024
Very helpful
18 November 2024
Very friendly reception and service team. Knowledgeable video sent of work done
18 November 2024
Great support and service
18 November 2024
No issues with both booking and service provided.
18 November 2024
Dropping off vehicle fine. Picking up vehicle, having been advised some 45 minutes before took some 15 - 20 minutes before being seen to pay invoice & leave with the car. I already knew before picking the car up that there were no issues of concern.
18 November 2024
Should have informed me of the damaged and fixed the issue straight away
18 November 2024
Because they don't go about it the right way
18 November 2024
Happy with service received from Guy and Harrison as always. However still ongoing issues.
18 November 2024
Very satisfied. The while you wait device works well.
18 November 2024
good customer service on time, punctual
18 November 2024
Meet all my needs
18 November 2024
All well plannrd and executed.
18 November 2024
All seems ok with vehicle
18 November 2024
Work carried out on time.
18 November 2024
Because they've been very good
18 November 2024
First class service
18 November 2024
All work was carried out L, after care was a little poor due to no reply to messages about leaving my service indicator on, which needed resetting.
17 November 2024
Normally 5 star but there was misunderstanding regarding cost of works. Resolved amicably though
17 November 2024
Excellent, no hassle or waiting around. Work completed on time, very happy.
17 November 2024
OK
16 November 2024
However(!) Everything done very well except for one very minor thing. The car no longer says 'Welcome Jill' on the display at start up. They said they'd reset the display and fixed this but it had reverted to not showing it when I drove it home.
16 November 2024
The vehicle has a couple of issues since purchase that I reported as part of my service. Vehicle was with you for four days and when I picked it up I was told 'couldn't replicate the problems' yet within ten minutes of leaving the service centre the
16 November 2024
Love my BMW and the team at Sytner look after her so well.
15 November 2024
I booked a 90 minute waiting appointment for a simple service/MOT. After 3 hours, the car still wasn't ready and no reason given. I found that the staff really didn't care and made me feel like an inconvenience.
15 November 2024
Good service
15 November 2024
i gave my vehicle in for a MOT on a saturday, it needed a new tyre, you didnt have it in stock to replace, its not like its a rare tyre, appreciate you cant stock every tyre but its not rare i asked if i could go buy the tyre an and drop it off to
14 November 2024
Quick and easy. Kept well informed of progress.
14 November 2024
I was greeted politely at the front desk and guide to take a seat. I was barely waiting 2 minutes before I was seen and everything was explained in detail.
13 November 2024
Excellent and friendly
13 November 2024
The service was great - there was a slight delay in my car being looked at, but this was explained at very beginning when I dropped my car off.
13 November 2024
Quick service, excellent information availability and great customer service
13 November 2024
All done quickly while I waited
13 November 2024
Excellent service
12 November 2024
Car booked in for warning light Received a call to say it was ready but they were unable to repeat the fault code so didnt carry out the work Warning light was on when I picked up the car Told I would be re booked in Still no call a week later
12 November 2024
It was Amber light that had come on the dashboard. So they did a remote analysis of the problem the night before And we able to fix it the day I took my car in
12 November 2024
Receptionists welcoming. Service agents helpful. Car always seems to run better after the service.
12 November 2024
Everything completed within the time indicated - apart from the Satnav update, which was out of their control
12 November 2024
Superb customer service.
12 November 2024
The standard of customer care is to a very high level
12 November 2024
As explained above
12 November 2024
The car was cleaned very well. Thank you.
11 November 2024
Good prompt service.
11 November 2024
Nicola was very professional and helpful whilst my car was with you
11 November 2024
Welcoming and friendly
11 November 2024
Fay was lovely and helpful. Can't fault her at all.
11 November 2024
Once the compliant was addressed members within the service team got the problem resolved and done what I expected to be done when initially raised.
11 November 2024
Brilliant Service
10 November 2024
Great communication
10 November 2024
My cars service was overseen by Kyle who provided an excellent smooth experience.
10 November 2024
Service was great. It was very quick to book in when I arrived and the work was completed so I could have the car back by lunchtime.
10 November 2024
Car serviced and the valet was good
10 November 2024
Everything was managed as expected
09 November 2024
Transparency and efficiency
09 November 2024
Our car had completely broken down. Within 2 days it was fully repaired. We were treated very respectfully and the customer service is superb. Solihull Sytner is a place we have visited regularly and we have always had the best treatment.
09 November 2024
Issue resolved
07 November 2024
Communications lacking as above. No complaints with physical service and work done it's just frustrating that it's almost impossible to speak to anyone. Also price quotation varied by £50 to actual.
07 November 2024
Just a great service guy and all work sorted quickly and a car wash as well !
07 November 2024
Simpley the best team
07 November 2024
Video very help full
07 November 2024
Kyle was great to deal with when the car came in for a recall
06 November 2024
Didn't want to listen was very rude cut the phone off on me Wasted my holiday as I had booked time off work to enjoy with the kids and take them out couldn't do so because I chose the wrong branch if I had chose Tamworth they would have sorted it.
06 November 2024
Excellent!. I saw Harrison and he explained what needed doing (airbag replacement following recall). In particular, I had a number of general questions about my carwhen he came over to say it was ready. He sat down and answered everything. Well done!
06 November 2024
There was no hassle and just got the job done
06 November 2024
Car was nicely cleaned and ready and waiting for me to collect
06 November 2024
Great price and service.
05 November 2024
The woman dealing with me was very rude and very flustered. The car I was offered as a courtesy car was dirty and had the managers personal belongings - trainers, gym bag, car seat etc. Absolutely shocking.
05 November 2024
Everything carried out as requested
05 November 2024
Very simply they give great service!
05 November 2024
Good service and friendly
04 November 2024
Based on the fact I have had no oil leaks, I assume that was done well.
04 November 2024
Swift, friendly professional service.
04 November 2024
very happy with service provided
03 November 2024
Great service but would have liked my car inside cleaned as well as the outside , Kyle was v pleasant and professional .
03 November 2024
What I expected was completed in ample time.
03 November 2024
Very great
03 November 2024
Easy to book and drop off pick up vehicle
03 November 2024
????
03 November 2024
Excellent service
02 November 2024
Carried out everything they said they would, kept every promise and even over delivered.
01 November 2024
Quick and efficient
31 October 2024
It was overall very good from going in for a service to changing my car.
30 October 2024
I would've given 5 stars but the valet and tuppawear lunchbox left in my car were irritating
30 October 2024
BMW Sytner, good service from Guy
30 October 2024
Fast service
30 October 2024
Service was completed on time and without any problems and I felt looked after by Faye. I was offered drinks and snacks and a nice place to rest as I waited for my car to be serviced.
30 October 2024
I was supplied with a courtesy car so I could still get to work.
30 October 2024
Would have been completely satisfied but for oily finger marks over interior.
30 October 2024
The staff are friendly and welcoming, the job I went in for was done properly, I am happy with the service
30 October 2024
Looked after very well
30 October 2024
Although the problem wasn't sorted first time round it took a phone call t take the car back and replace the defective part
29 October 2024
great service as always
29 October 2024
The service was performed well, although there was a slight delay in collecting the car when it was ready (it wasn't clear who was looking after my file, but Faye Adams was very helpful and sorted it out).
28 October 2024
Courteous and good communication
28 October 2024
Work carried out on my car was first class the young man who i dealt with i think his name was kyle was just great a super guy thank you.
28 October 2024
Service, MOT and recall all carried out.
28 October 2024
Unfortunately the car was not ready when I arrived to pick it up. There was damage to the tyre and had to order tyre for pick up the following day then not ready until 1.30. Front desk staff very apologetic but they were misinformed.
27 October 2024
Everything explained regards service and billing
26 October 2024
The work was carried out very efficiently as mentioned above.
26 October 2024
Good service, delivered a detailed breakdown of the car statistics and gave no pressure in buying any services there and then
25 October 2024
Achieved everything I needed eg specific appointment time and follow up to ensure it's booked
25 October 2024
I was happy with the service received.
25 October 2024
Excellent service
24 October 2024
Super happy with all aspects
24 October 2024
Due to your call centre not correctly making my booking on 2 attempts, the service department were not expecting me to wait while the work was carried out. They accommodated me when it was not their fault.
24 October 2024
Turned round car mot and tyre change very quickly as I need car ASAP.
24 October 2024
Always meet customer expectations and they go over and beyond, always customer centred care!
24 October 2024
All work carried out in tome frame mentioned.
22 October 2024
Great service
22 October 2024
Professional approach by your service team. Note though that in the past, I had a very bad experience with your Bodyshop and their standards and approach to customer satisfaction was way below what I expected from a BMW Dealer.
22 October 2024
Car washed, clean and ready to go on time.
22 October 2024
Car clean and work completed satisfactory
21 October 2024
Service was carried out efficiently
21 October 2024
Promised call backs rarely occur - not good
21 October 2024
I had been told the air freshener I asked for was being supplied for free but I ended up being charged for it.
21 October 2024
Good service - polite knowledgeable service agent. All good.
21 October 2024
Quick professional service
21 October 2024
Quick and I liked the video
21 October 2024
Very
20 October 2024
Find endless messages from non front of house staff irritating: talk to your customers!!
19 October 2024
My headlight should have a 2 year warranty but because there's a crack in it this isn't covered.
19 October 2024
Courteous efficient staff.
19 October 2024
Fixed my fault
19 October 2024
I like the service and the staff also Kyle was very nice.
19 October 2024
Did everything to usual top standards
19 October 2024
Kyle was fantastic always kept me in the loop what was happening with my car highly recommended brilliant service
19 October 2024
Prompt served
18 October 2024
I was hleped by service advisor, she was really helpful.
08 January 2025
Ellie who dealt with my purchase was very helpful with any queries i had. No problems at dealership.