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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
652 ratings and 347 comments received in the last 90 days.
07 February 2025
Although a technical hitch held up handover. It was dealt with in a way that meant it was of very little inconvenience
07 February 2025
Jess was very attentive, she kept me informed and made sure I was updated on next steps throughout the whole process
04 February 2025
All down to Kallum, he was fantastic.
31 January 2025
Excellent showroom and staff. I feel completely comfortable visiting there.
31 January 2025
The handover process was very thorough
23 January 2025
I dealt with Lewis Whyte who was honest, knowledgable and very professional. He explained all the options available to me and managed to source the 1-series in the time required. He kept me updated regarding delivery and ongoing support!
08 January 2025
Ellie who dealt with my purchase was very helpful with any queries i had. No problems at dealership.
06 January 2025
Jess was great throughout the whole process
30 December 2024
Top rate customer service. All the assistant's we spoke to were so helpful even the switchboard ladies.
25 December 2024
Dealing with BMW Financial team was a nightmare.
24 December 2024
Missing tyre repair kit, still awaiting it
23 December 2024
Jessica Jane the Sales Executive who handled the sale and handover of my new BMW 120 was first class. She was always welcoming, highly professional, very knowledgable and extremely helpful. Jessica made the handover a very pleasurable experience.
23 December 2024
Laurens customer service and knowledge when explaining all the controls and features of the vehicle was top notch. Kept me updated consistently. Highly recommend her 10/10 service.
22 December 2024
We worked with each other to find mutually convenient times to view the car and complete the purchase.
19 December 2024
Lewis was very attentive and was always on hand to answer any questions
19 December 2024
Jessica was so helpful and kept me informed about my car from the beginning when I ordered it till even after I collected it, checking in with me to see if everything was ok and I was happy with my new car.
18 December 2024
Fully satisfied. Process was simple, my expectations were met and Lewis Whyte who assisted me was excellent throughout.
17 December 2024
Deal was done very quickly and efficiently. Delivery of the car was also very swift.
10 December 2024
Smooth process
06 December 2024
Staff were excellent with good product Knowledge and willing to support my enquiry .
05 December 2024
This is the third BMW from Sytner and the service is always very good
05 December 2024
I knew what I wanted. Tthey were extremely helpful and went the extra mile to help me get the deal I wanted. All very smooth.
05 December 2024
Louis Whyte was fantastic throughout the process
05 December 2024
smooth delivery
04 December 2024
Perfect
04 December 2024
Lewis kept me updated regularly
04 December 2024
Delivery was quick, and Tom kept me up to date throughout the process. The dealership was clean and I was always made to feel welcome. Repeatedly offered refreshments during my visits. Better customer service/experience than listers audi
04 December 2024
Lauran was amazing talked me threw everything with detail
03 December 2024
Everything was covered from the whole process of looking , to purchase and delivery . Tom was a very young salesman , quite new to the job but knew his product knowledge and had excellent social skills.
01 December 2024
Great staff
30 November 2024
Lauren was who dealt with me and it was so much easy I was nervous but she made it so easy for me the whole experience was so good and I loved the way she dealt with everything for me
16 February 2025
The people are always professional great, always know what they're doing.
13 February 2025
Customer service poor
13 February 2025
Was expecting much better customer service
13 February 2025
Quick repair
13 February 2025
Given explanation was satisfactory. Video check is also helpful. Could be better but ok.
12 February 2025
just nothing special at all - waited 10 minutes at desk before someone acknowledged me was told to find a seat but not offered a coffee while I waited - went and got it myself. asked for the drivers seat not to be moved - it was
12 February 2025
Very satisfied indeed
12 February 2025
Smooth
12 February 2025
Friendly staff, good amenities, efficient service.
12 February 2025
As I have mentioned above my reasons are very clear
12 February 2025
Complimentary health check really appreciated Timing was great.
12 February 2025
A few issues with the hire car but all Resolved
11 February 2025
Everything explained fully
11 February 2025
Kept informed of all matters related to the service provided I a professional manner.
11 February 2025
Harrison looked after my service booking with care and respect, both for me and for my car. The car was handed over to me with the job complete and Harrison explained what had been done.
11 February 2025
Good price
11 February 2025
Says it all.
10 February 2025
Again good service, comfortable waiting area
10 February 2025
Satisfied with the customer service I received by both the front desk and handoff team.
10 February 2025
This Centre is exceptionally good. My recent experience was of first class service from Guy Briscoe. Lisa McVeigh, Service Manager at Solihull, is also exceptionally good.
10 February 2025
Clear feedback and personal feel to the staff
10 February 2025
It took rather a long time from booking in my vehicle for everything to be done, but the quality of work was excellent.
10 February 2025
Great customer service
10 February 2025
Excellent service
10 February 2025
Service completed however oil hand prints left on bonnet.
10 February 2025
Very professional
09 February 2025
Car was kept for an additional day, but was able to keep courtesy car which allowed me to get to important meeting.
09 February 2025
Fay ensured I received my vehicle before a certain time
09 February 2025
efficient and friendly
09 February 2025
Everything was easy to arrange from booking to collection. Highest standard of work and staff were very polite and professional.
09 February 2025
See above
08 February 2025
As above
08 February 2025
Great service
08 February 2025
Customer service and work carried out with no issues whatsoever
08 February 2025
Great service
08 February 2025
Work was good but too much time wasted and waiting.
07 February 2025
Fast and efficient service, kept me updated throughout the process aswell.
07 February 2025
All good
07 February 2025
All staff were really friendly, knowledgeable, patient and professional.
07 February 2025
I was extremely satisfied with my service experience at Sytner Solihull. The staff were professional, attentive, and ensured that all my needs were met, making the whole process smooth and enjoyable.
07 February 2025
Very accommodating with my requests to leave car early at site and collect late. ? Jeff Harrison stayed late for me to arrive as I got a bit late leaving work
06 February 2025
The service was easy to book, we were reminded of our appointment prior to the date and kept well informed during the service, plus the service reception staff were really friendly and helpful, as they always are! Thank you.
06 February 2025
I was really Disappointed with the customer service this time.
06 February 2025
Horrible service experience. I went for regular servicing- including engine and break oil change and tyre change with alignment. Received car but still haven't got the details. I can't see any alignment details. I tried to contact multiple times.
06 February 2025
Very satisfied, Emma listened to my needs and quickly resolved my issue of requiring an MOT. Absolute star!
05 February 2025
Harrison kept me updated through the process
05 February 2025
I was given a BMW i4 for the day which was very generous. I did a small video for a motoring channel I run promoting Sytner and the BMW i4 this is something I do with many brands and always look to promote and feature new vehicles. Warren Grove
05 February 2025
Excellent friendly service kept informed
04 February 2025
Got the job done in the time quoted
04 February 2025
N/a
04 February 2025
Recall was 5 star, rear headrest issue 0 stars
04 February 2025
After paying £700 for a service opened the back door to put my bag in and car had not been vacuumed at the rear . So disappointing .
04 February 2025
Again the service wasn't terrible however would never return for repairs nor purchase a car from Sytner Solihull due to the lack of care.
03 February 2025
Very satisfied all my questions were answered
03 February 2025
Top class service. Fay in particular deserves recognition.
03 February 2025
Kyle was fantastic with sorting all the issues, negotiating the best brice and keeping me on the road whilst the work was being carried out on my vehicle
03 February 2025
Great service and excellent communication and my car is handed back nice and clean
03 February 2025
Very friendly and informative service
03 February 2025
Helpful and friendly.
03 February 2025
No video of car inspection, no check sheet. These were supposed to be supplied
03 February 2025
Very satisfied, staff really helpful
02 February 2025
the check is and service interface just seems slow and lacklustre to be honest - for example 30 mins to wait to be checked in for a waited recall. Coffee machine wasnt working correctly / maintained for customers .
02 February 2025
Lights not working promised me good service overpaid and still not working
02 February 2025
Lauren was extremely helpful not at all pushy and helped me make a decision based on what I wanted.
02 February 2025
All staff I spoke to were very friendly and efficient
01 February 2025
Over the years, we have always had very good service have at Sytner Solihull.
01 February 2025
Looked after all my needs.
01 February 2025
My service advisor was excellent and very efficient, however I had a quotation for a very small scratch to the N/S front bumper which was exorbitant. I can only assume it was a mistake as it cannot relate to the small amount of work required.
01 February 2025
Walked around the showroom twice, was ignored. Said Good Morning to someone whilst I stood outside waiting for a taxi, was ignored. Quoted two different prices. Had to call at 4.30pm to get an update.
31 January 2025
Turned up did the job washed the car and off I went...perfect
31 January 2025
Sorted my problem out when normally I guess the tyre fitter would have gone home.
30 January 2025
I'm no happy with the way I woz treated 0
30 January 2025
Bad service, and I have to fix the car after SYTNER did the service.
30 January 2025
All the technicians and staff are very polite and helpful.
30 January 2025
Good customer service
30 January 2025
Staff service was amazing from meet and greet team, to the advisor in charge.
29 January 2025
Very good service on arrival and pick up of vehicle
29 January 2025
My was kept in over the weekend and left me without car for 3 days , far from happy . My car was booked in on a Friday for repair and it took till Monday to mend which proved very inconvenient for me . Car in again due to smell of fumes in the car
28 January 2025
Easy to deal with and provide good communication
28 January 2025
Everything was clear and start to finish brilliant customer service.
28 January 2025
See above
28 January 2025
No surprises. Clear information. Comfortable waiting area. Very helpful and friendly service adviser (Sam).
28 January 2025
They take good care of my queries
28 January 2025
Great service, booked me in last mi ute to help me as well as I was having an operation
28 January 2025
I was dealt with quickly, my car needed an essential part that needed ordering in. 1 day after BMW ordered the part, I had a call saying it's getting fitted as we speak.
28 January 2025
I get full advice, feel that nothing is oversold to me, and the work will be done professionally.
27 January 2025
Professional service
27 January 2025
Excellent customer service.
27 January 2025
my service which realistically should have been completed in half a hour took over one and half hours to do, no one told me car was ready until i asked and further more my tail gate was left open when i got back to my car other then that standard
27 January 2025
I have an ongoing issue which is intermittent and can not always be pointed when in sevice
27 January 2025
Guy was excellent. Very knowledgeable and friendly throughout
26 January 2025
Very good it was a mot but very good
26 January 2025
Easy
26 January 2025
The service was carried out perfectly and I was kept updated at all times
26 January 2025
When keys handed over for final booking in, an estimated time given for the work
26 January 2025
Efficient check-in, polite and experienced staff and generally a no-hassle experience
25 January 2025
The service manager was very helpful.
25 January 2025
Excellent service and communication
25 January 2025
They had altered some of my settings
24 January 2025
Their expertise and dedication to customer satisfaction made all the difference. Highly recommend this service centre to all BMW owners. Top-notch service.
23 January 2025
Helpful and professional service staff and reception
23 January 2025
Great best service experience i have encountered
23 January 2025
Prices remain higher than other BMW centres hence 4/5
23 January 2025
Amazing. Very quick. Problem was found and sorted straight away.
23 January 2025
Service was provided at the time stated, no waiting for an advisor. Updates were provided. My 4 year old daughter was looked after by the friendly staff and made to feel welcome in the dealership.
22 January 2025
I have been charged twice for the same part and labour to replace it in less than twelve months.This was expensive.I fully expected continuity to be one of the benefits of coming back to the dealership, this should have been spotted.
22 January 2025
Top service by Fay and the BMW team, and did everything that was expected from MOT to finding any issues, pricing them, washing and cleaning the car.
21 January 2025
professional advices, efficient work and friendly staff
21 January 2025
It took me 3 phone calls to try.And get my health check list and in the end I had to call in on the Saturday to pick and found out there was a nail in Tyre watch no one told me about when pick car up never had this problem at coventry
21 January 2025
Fantastic customer service, welcoming and great value for money!
21 January 2025
Service was excellent and comprehensive.
21 January 2025
Everything explained and carried our as stated
21 January 2025
BMW Sytner maintains my car, and I am delighted with the service I get every time I visited
21 January 2025
Really good support from Harrison with updates. The lady on reception kindly let me have use of a meeting room to charge my laptop and jump on a works Teams call.
20 January 2025
I was greeted and shown to the person dealing with my service. He explained everything and the car was very clean when I got it back
20 January 2025
Everything was ready on arrival
20 January 2025
A full breakdown was provided of the issues with the car and the air con refresh and wash has made the car feel brand new again
20 January 2025
Easy to book the car in and drop off and easy to understand the scope of work to be applied to the vehicle.
20 January 2025
One star knocked off for not finding out the hot chocolate option on the drinks machine wasn't working until I tried it even though at least one staff member was aware prior to this
20 January 2025
The reception staff and support from the service coordinator was exceptional.
20 January 2025
Very helpful. Always a good experience
20 January 2025
Great service
20 January 2025
Fantastic service from start to finish, and a quick job too! I waited with the car and it flew by.
19 January 2025
They care about their customers
19 January 2025
BMW exceeded my expectations.
19 January 2025
Everyone I've come into contact with at Sytner Solihull is unfailingly helpful and polite. They definitely match the BMW ethos.
19 January 2025
all the staff we're very polite and helpful. i was booked in as waiting and my car was completed in the time they specified. sam was great he explained everything really well and kept me updated with what was happening with my car.
19 January 2025
Good communication pre and during service Very helpful service manager
18 January 2025
Very proffessional ...
18 January 2025
They forgot the car was covered by warranty tryed to bill me for parts covered by warranty. When I picked up my car i was tols about the survey and was asked to provide 9 or 10 rating in exchange for a BMW brolly!
18 January 2025
My car was not visually check after service I found one tyre was completely damage then didn't said it's illegal to drive
18 January 2025
Very good, friendly service
18 January 2025
Very happy with the experience
18 January 2025
Always go above and beyond and make you feel at home
18 January 2025
Very professional and quick service
18 January 2025
Well looked after, always communicating with progress on service work and very comfortable waiting area with hot and cold drinks.
18 January 2025
All work carried out on time, as planned and car presented back valeter and ready on time.
17 January 2025
Service was completed on-time including courtesy clear. Received a video of the inspection with loads of useful details included on the state of the vehicle.
17 January 2025
Very helpful staff who ensured the whole process was stress free
16 January 2025
Again professionalism and respect
16 January 2025
Very helpful and friendly staff.
16 January 2025
Harrison and his team were amazing they carried out all the work and left my car looking brand new.
15 January 2025
Guy Briscoe was a polished advisor, acknowledging that premium cars require a premium service to go with it. Advised me on timeframes, any additional services needed, wash etc. Updated on timeframes which is important to customers.
15 January 2025
Professional service and friendly
15 January 2025
Excellent service and customer care
15 January 2025
Emma helped resolve issue caused by recovery team
15 January 2025
Because I got my work done on same day
15 January 2025
Efficient processes and kept up to date with progress
15 January 2025
Staff were friendly and were very helpful.
15 January 2025
Delat with courteously and kept informed.
15 January 2025
Good feeling of being well looked after.
15 January 2025
Done the job and went the extra mile either clean and vac
15 January 2025
Courteous and professional service
15 January 2025
Mixed review, happy at the start but not satidfied in the end
15 January 2025
Picked up my car after its service and the tyre flat light come on, and washer fluid low after paying £350 plus headlight cut out in the dark on way home all this 1 to 2 days after being serviced by bmw, now I have to take it back so they can look
15 January 2025
Helpful, informative, professional advice. Couldn't have asked for better service from Guy & reception.
15 January 2025
Efficient prompt and well informed
14 January 2025
The recall was done while I waited
14 January 2025
Since having the car back, the washers on my car haven't worked. I know they were working before as had to use them in this weather.
14 January 2025
Very knowledgeable staff who understand what they're servicing to maintain bmw high standard.
14 January 2025
Prompt, pleasant and efficient service.
14 January 2025
I felt it was a good service. Even though I had to pay for a MOT 2 months early
14 January 2025
Guy Briacoe, really helpful
14 January 2025
Worth noting I drive 40 miles past several other BMW dealerships to give Sytner Solihull my business which probably tells you everything you need to know. Very friendly, helpful, courteous and efficient in all departments.
14 January 2025
It is more expensive than elsewhere
14 January 2025
Everything was fine but due to my vehicle being in the garage for quite some time, managers wanted it out and the car was returned to me in a filthy state.
14 January 2025
All works completed as agreed
14 January 2025
Engineer explaining in video whT was wrong with my car and what needed doing
13 January 2025
Completed to satisfaction and told roughly what time I would have my car back
13 January 2025
Good workmanship and customer care
13 January 2025
Great service, had courtesy car arranged for the day
12 January 2025
Excellent customer care, really polite, friendly and professional. My advisor listened and was very helpful.
12 January 2025
Accurate service and treatment
12 January 2025
Staff were very helpful
12 January 2025
Great service
12 January 2025
The work that my vehicle was booked in for was completed entirely to my satisfaction and well within the quoted timescale.
11 January 2025
You did your job, nothing more nothing less!
11 January 2025
great service
11 January 2025
Great customer service, however I did need to go elsewhere to get one issue resolved as the garage couldn't deal with it.
10 January 2025
Super quick.
10 January 2025
Again excellent service and very accommodating staff
10 January 2025
Was kept up to date throughout. Very good.
09 January 2025
Fantastic from start to finish can't fault the team at all.
09 January 2025
Excellent feedback and service on time and punctual
09 January 2025
Replaced damaged wipers free of charge.
09 January 2025
All worked out in the end
09 January 2025
It was good but ideally would have liked a replacement car for the day as there is never one available.
09 January 2025
Very pleased with friendly and professional staff
09 January 2025
Very satisfied, will definitely use again. Bought my car from another BMW garage but will be going to Sytner Solihull as first port of call next time. Very good service from front desk, think it was Ben who I dealt with on cust serv. he was great too
09 January 2025
When booking by telephone was initially offered a wait service but on arrival was not booked as one. Service were able to accommodate but took longer than expected.
09 January 2025
Incredibly professional service from start to finish. Communication was excellent throughout, from initial booking to collection. All vehicle concerns where addressed and afforded the right amount of time and attention.
08 January 2025
Personal service given, Seamless experience
08 January 2025
Guy was great
07 January 2025
Experience
07 January 2025
the staff were so helpful and friendly
05 January 2025
Prompt, efficient, polite service. Informed by phone of progress.
04 January 2025
This rating is only for this last service, not the previous. In this service all issues raised were not resolved and no steps were taken to resolve the remaining issues which included the boot lid, opening faster.
04 January 2025
I am completely satisfied. I was able to collect my car the same day.
02 January 2025
They're very professional and accommodating.
30 December 2024
Booked in for MOT front brakes and disc. No invoice stated system down so no idea what paid for No video showing me what work was carried out on my vehicle Car still dirty after the complimentary wash. No air fresher paid for online during check in
29 December 2024
On time Good service Sytner Solihull BMW center.
29 December 2024
Did not expect to hear the diagnosis on my car as had MOT a few months previously. The video sent was incomplete in that he stated that he had already wiped away some of the leaking oil shown. He spoke too fast and video rushed
29 December 2024
Satisfied. Sales person was helpful and facilitated negotions around my requirements well.
29 December 2024
Quick
26 December 2024
Dissapointed that I asked for wheels to be rotated front to back, but the pressures were not checked and as soon as I drove how the car alerted me that the pressures were incorrect. I would have thought this would have been checked.
25 December 2024
Waited almost 3 hour for a pre booked oil service and a got there 9am left at 11.45 could of drove to black pool in that time a little slow if I may say so
24 December 2024
Near perfect but lack of updates on progress
24 December 2024
I had tried to get an earlier date to the one that I was given for an MOT ( 3 weeks notice ) and then when the car failed, there was not a lot of time to get repaired and passed Although I could have done with a bit more information on Day1
24 December 2024
Good overall
24 December 2024
Sam King has been great.
24 December 2024
Was good. A specific time to collect would've helped.
24 December 2024
Failed to remove red triangle from Vehicle information system stating Vehicle Check OVERDUE whereas I was there for oil change and June and now for airbag in December.
24 December 2024
Very happy with the service provided
24 December 2024
Kyle always ensures I'm happy with the service
23 December 2024
Great customer service from Faye
23 December 2024
Your reception staff are lovely and helpful and the work was completed in the promised time frame.
23 December 2024
It would have been more helpful and saved me a two hour waiting experience if i had been advised beforehand that my service was a smaller job it would be dealt with later in the day and therefore i didnt need to take it in for 10.00 a.m.
23 December 2024
I was left waiting in the showroom for a sales person who had arranges the time to meet and didn't come and find me.
23 December 2024
Centre now charges for courtesy car
23 December 2024
I rather not say.
22 December 2024
Very pleased with everything.
19 December 2024
There was an issue with delivery of a replacement tyre but the associated delay was very well manages and I was looked after very well
19 December 2024
No call back regarding in going condition
19 December 2024
Staff were friendly and made me feel welcome.
18 December 2024
Again very happy with friendly reception staff and individual agents
18 December 2024
On this occasion fab personalised service. I was kept updated on the issues as they arose and preempted solutions were put in place to keep me mobile given the last minute surprises especially as the storm was anticipated.
18 December 2024
The customer service. Also a mention to Louis Roche in the bodyshop for his intelligent, pragmatic support and excellent clear and prompt communications. Exceptional. Thank you
18 December 2024
Special mention to Kyle Mcfarlane who gave an honest assessment of my car and was professional and courteous throughout
18 December 2024
See above plus fitted parts quickly
17 December 2024
Car service met expectations but the car has been in 3 times now for a boot opening spring and it still isn't resolved
17 December 2024
They service was excellent
16 December 2024
A car that has stayed 2 weeks with you, and has been repaired for a bill of about £8K, should at least have been cleaned especially if the interior is white and the workers hands have made it black!
16 December 2024
Booking communication issues between online booking and service provider resulting in 90mins service taking 5 hours and software upgrade glitch required a return following day
16 December 2024
A dashboard warning light was not spotted by the Technician and the car has to go in again on Wednesday for further work.
15 December 2024
Friendly staff
15 December 2024
As above
14 December 2024
Appreciate the convenience of the two hour booking slot rather than the inconvenience of leaving car all day for a short job. Attentive staff
14 December 2024
Apparently the speakers are fixed with an update, and also the issue with the steering wheel buttons not working. I can confirm the steering wheel previous and next buttons still dont work half the time switch the car on.
13 December 2024
Fixed in 3 hours..
13 December 2024
Good experience, no issues.
13 December 2024
Thursday morning I was told the car may need to be kept until the following day. Unsurprisingly the work was unable to be completed but the problem was identified as faulty knock sensors which needed to be ordered and fitted on the Monday. I was not
13 December 2024
Everything was explained to me with great communication
13 December 2024
Comfortable surroundings Whikst waiting . Timescales met
13 December 2024
Due to the customer experience
13 December 2024
Treated with respect by extremely professional, knowledgeable and friendly staff
12 December 2024
I was worried about the recall for the vanos bolts as the car was running so well before the work,now the work has been done I'd say it's running even better and I didn't think that was possible.
12 December 2024
Longer waiting than usual to be seen by the reception team
12 December 2024
Service reception dealt with the replacement of the rear tyres efficiently. Guy had the knowledge to deal with my questions.
11 December 2024
Nicole provided excellent customer service
11 December 2024
Easy process kept informed.
10 December 2024
Different feedback at every vist
10 December 2024
Completed what the vehicle came in for.
10 December 2024
Both requests asked for were ignored
09 December 2024
Generally good but my car was not ready at the time promised.
09 December 2024
No waiting.
09 December 2024
Agent arranged everything to my satisfaction and kept me informed as the work was carried out, excellent service.
09 December 2024
Harrison was very courteous and informative throughout the process
08 December 2024
Well done to employing some good staff
08 December 2024
Good customer service.
08 December 2024
A recall for airbag replacement was given extra check over of car plus a clean inside & out - excellent.
08 December 2024
Whole process was so smooth, felt like a valued customer
07 December 2024
Fast and efficient
06 December 2024
Service took much longer than expected (while you wait)
06 December 2024
once a team member called steve took time to explain why car was in it basic settings.
05 December 2024
I was given the best advise in details
05 December 2024
The little things what count
05 December 2024
Not satisfied at all
04 December 2024
Professional staff, service carried out promptly, no fuss
04 December 2024
Booked ahead, car ready as promised, listened carefully to my extra requests.
04 December 2024
I've always had excellent service from syntner over the year's
04 December 2024
It would be even better if you could provide a replacement car for free.
04 December 2024
Apologies as I have forgotten the name, but the lady who helped very kind and very informative.
03 December 2024
Expensive for what it is
03 December 2024
Extremely pleased. They did everything on time, for a good price. The service video was very good. While even in bad weather they did a good job of cleaning the car.
03 December 2024
Very happy with Kyle who was dealing with me. Very friendly person
03 December 2024
Excellent service.
02 December 2024
The quality of work low and i expect more considering the cost BMW charges. I received a video from a healthcheck and the technician says
02 December 2024
Satisfied customer
02 December 2024
It was reassuring that my car came away with a clean bill of health and no suggestions of unnecessary work.
02 December 2024
As above! Customer service is getting worse!
02 December 2024
Booked in for MOT and service. MOT completed, slight frustration at having to return car next day to complete headlight replacement despite being informed of issue before hand. Then appears inspection not completed, app still calling for inspection
02 December 2024
Sam King was very professional and helpful , he went above and beyond. He set up my BMW App and apple car play and talked me through it. Really lovely guy . Best service I have experienced from a company in years.
02 December 2024
It was excellent
02 December 2024
Product issues but service good
02 December 2024
The person who I was dealing with was organised, communicated well and dealt with everything in a precise manner.
02 December 2024
Frustrating at first i thought yes it was a good experience but not now
01 December 2024
Mr Kyle Marfarlane was very good responsible and professional Dealing with management of my car
30 November 2024
Service advisor Guy was great. He liased with another BMW dealership to resolve my cars issue and gave me a loan car whilst my car was kept there.
29 November 2024
They do what they say on the tin
29 November 2024
Kept me updated on the progress of the service and promptly arrange a courtesy car as some items where not in stock to complete the work.
29 November 2024
Got work done efficiently and cleaned car!
29 November 2024
Work done within timeframe.
28 November 2024
Value added service. One stop shop for all requirements.
28 November 2024
The staff have always been friendly and willing to explain carefully what is needed.
28 November 2024
Guy was exceptional and the service tech Dominic was very professional and ensured he explained everything in detail on the video about my car
28 November 2024
Courteous staff with friendly and spotless support.
28 November 2024
Everything was done as per request.
27 November 2024
Diligent and friendly
27 November 2024
Garage near to home, easy booking, great car showroom, good service facilities and complimentary car wash
27 November 2024
The service received in November 2024 was excellent. Millie Pretty in the service department who was outstanding from drop-off to pick up. Also mention to the technician Ant who worked hard to identify problems, sent good videos and solved problems.
27 November 2024
From the welcome at reception right through to payment
27 November 2024
Warranty repair done without problem
27 November 2024
Tyre replaced and reason for another problem diagnosed.
27 November 2024
Friendly staff, high standard of explanatory video, car cleaned to a very high standard
27 November 2024
Totally dissatisfied. Unfortunately this is exactly what I expect from Sytner Solihull.
27 November 2024
Minimal fuss on a recall issue. Car cleaned inside and out.
27 November 2024
Friendly with no time wasted and ready on time
27 November 2024
My car was recalled for an essential repair and I was treated extremely well Ben the person looking after my communication with BMW was excellent
25 November 2024
Excellent
23 November 2024
Everything was resolved
22 November 2024
Very happy with the service
22 November 2024
No issues to report and completed on time.
22 November 2024
Excellent service
22 November 2024
Great service
22 November 2024
Very good service
10 February 2025
Very good car show room