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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
653 ratings and 311 comments received in the last 90 days.
04 November 2024
An excellent experience with the team at BMW Sytner, Solihull. Sales manager: Lauren Keeling Finance manager: Amy Bent
04 November 2024
Kallum and Arafat were exceptional and took time to explain everything ensuring we were completely satisfied with all aspects of the purchase.
03 November 2024
Lauren was extremely helpful and friendly. She was knowledgable about the cars but also took the time to understand what I wanted so she could tailor the offerings to my personal preference.
01 November 2024
Again, sales woman went above and beyond.
28 October 2024
Yes very responsive, kept me updated over the past few months
22 October 2024
The work and attention given by the sales team. Lewis Whyte worked tirelessly to get the sale over the line.
08 October 2024
Great sales service No pressure, all information at hand , whole sales process well explained Felt very comfortable and confident in the process
08 October 2024
Have been dealing with Sytner Solihull for 23 years allways treated me well and been helpful and polite and friendly this was my 15 th BMW from them and have been look after well with every one have recommended other people to them also in the past
07 October 2024
Very satisfied with the whole experience
07 October 2024
It is such an amazing atmosphere with teas/coffes/drink/snacks/biscuits and even a breakfast bar available when you are waiting. Everyone was very helpful and welcoming and kept us well informed.
02 October 2024
Lauren was really friendly and approachable
02 October 2024
Again the same as above, everybody was so helpful and made everything has easy has possible
01 October 2024
From the reception staff through to the finance and sales specialists, everyone looks after the customer with a high degree of care
30 September 2024
My sales person was great, he understood my needs and personality quickly, and tailored his services to suit me. I've had many BMWs before and he knew that I just wanted a quick and efficient process. Delivery was 3 months early on the new 1 series!
28 September 2024
The purchase experience was excellent. Lewis Whyte was friendly, courteous and attentive as was the finance lead. Pick up was not as good as on the previous two occasions because the car was handed over to us outside in the pouring rain.
27 September 2024
Ellie Amos was the person that looked after us at the Solihull branch and she was very professional, informative and made the whole process straightforward. Her communication was great keeping me informed at all points of the process. Really happy wi
26 September 2024
From going to reception to talking to sales team very professional in every way couldn't do enough for me and my partner
24 September 2024
Really smooth transaction great communication
24 September 2024
Welcoming environment. Friendly staff. Nothing too much trouble
24 September 2024
Everyone was really welcoming and the whole process was smooth and relaxing. We had a chat with the service team and Stewart May had great product knowledge and overall really helpful.
19 September 2024
Lauren Keeling was superb right from the beginning to the end
17 September 2024
I got everything I wanted in my new 2series for the price I was happy with
17 September 2024
Brilliant team involved in finding me my desired car at the right price.
17 September 2024
Lots of paperwork was done online. On the day, the team were very efficient with the remaining paperwork. Car was delivered on time.
13 September 2024
Could not say a bad word. Great experience
10 September 2024
I am very satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. As the process was smooth, the staff were helpful, and the level of service exceeded my expectations.
09 September 2024
Kaolin Wood was excellent he went through all the option where I can have in my car it doesn't hassle me or he didn't get upset. He kept calm made me so comfortable. Talk to him was very helpful selling me the car.
06 September 2024
The sales support Bashir provided was comprehensive, very informative and friendly.
02 September 2024
Promises to call back were not actioned. Still no car handover, still no update unfortunately.
21 August 2024
Amazing service and care
13 November 2024
Excellent service
13 November 2024
Excellent and friendly
13 November 2024
All done quickly while I waited
13 November 2024
The service was great - there was a slight delay in my car being looked at, but this was explained at very beginning when I dropped my car off.
13 November 2024
Quick service, excellent information availability and great customer service
12 November 2024
The standard of customer care is to a very high level
12 November 2024
As explained above
12 November 2024
Superb customer service.
12 November 2024
It was Amber light that had come on the dashboard. So they did a remote analysis of the problem the night before And we able to fix it the day I took my car in
12 November 2024
Car booked in for warning light Received a call to say it was ready but they were unable to repeat the fault code so didnt carry out the work Warning light was on when I picked up the car Told I would be re booked in Still no call a week later
12 November 2024
Receptionists welcoming. Service agents helpful. Car always seems to run better after the service.
12 November 2024
Everything completed within the time indicated - apart from the Satnav update, which was out of their control
12 November 2024
The car was cleaned very well. Thank you.
11 November 2024
Welcoming and friendly
11 November 2024
Once the compliant was addressed members within the service team got the problem resolved and done what I expected to be done when initially raised.
11 November 2024
Good prompt service.
11 November 2024
Fay was lovely and helpful. Can't fault her at all.
11 November 2024
Brilliant Service
11 November 2024
Nicola was very professional and helpful whilst my car was with you
10 November 2024
Service was great. It was very quick to book in when I arrived and the work was completed so I could have the car back by lunchtime.
10 November 2024
Car serviced and the valet was good
10 November 2024
Everything was managed as expected
10 November 2024
Great communication
10 November 2024
My cars service was overseen by Kyle who provided an excellent smooth experience.
09 November 2024
Transparency and efficiency
09 November 2024
Our car had completely broken down. Within 2 days it was fully repaired. We were treated very respectfully and the customer service is superb. Solihull Sytner is a place we have visited regularly and we have always had the best treatment.
09 November 2024
Issue resolved
07 November 2024
Simpley the best team
07 November 2024
Just a great service guy and all work sorted quickly and a car wash as well !
07 November 2024
Kyle was great to deal with when the car came in for a recall
07 November 2024
Communications lacking as above. No complaints with physical service and work done it's just frustrating that it's almost impossible to speak to anyone. Also price quotation varied by £50 to actual.
07 November 2024
Video very help full
06 November 2024
Excellent!. I saw Harrison and he explained what needed doing (airbag replacement following recall). In particular, I had a number of general questions about my carwhen he came over to say it was ready. He sat down and answered everything. Well done!
06 November 2024
Didn't want to listen was very rude cut the phone off on me Wasted my holiday as I had booked time off work to enjoy with the kids and take them out couldn't do so because I chose the wrong branch if I had chose Tamworth they would have sorted it.
06 November 2024
Great price and service.
06 November 2024
Car was nicely cleaned and ready and waiting for me to collect
06 November 2024
There was no hassle and just got the job done
05 November 2024
The woman dealing with me was very rude and very flustered. The car I was offered as a courtesy car was dirty and had the managers personal belongings - trainers, gym bag, car seat etc. Absolutely shocking.
05 November 2024
Very simply they give great service!
05 November 2024
Good service and friendly
05 November 2024
Everything carried out as requested
04 November 2024
very happy with service provided
04 November 2024
Based on the fact I have had no oil leaks, I assume that was done well.
04 November 2024
Swift, friendly professional service.
03 November 2024
Excellent service
03 November 2024
Very great
03 November 2024
What I expected was completed in ample time.
03 November 2024
????
03 November 2024
Great service but would have liked my car inside cleaned as well as the outside , Kyle was v pleasant and professional .
03 November 2024
Easy to book and drop off pick up vehicle
02 November 2024
Carried out everything they said they would, kept every promise and even over delivered.
01 November 2024
Quick and efficient
31 October 2024
It was overall very good from going in for a service to changing my car.
30 October 2024
I would've given 5 stars but the valet and tuppawear lunchbox left in my car were irritating
30 October 2024
I was supplied with a courtesy car so I could still get to work.
30 October 2024
BMW Sytner, good service from Guy
30 October 2024
Looked after very well
30 October 2024
The staff are friendly and welcoming, the job I went in for was done properly, I am happy with the service
30 October 2024
Would have been completely satisfied but for oily finger marks over interior.
30 October 2024
Service was completed on time and without any problems and I felt looked after by Faye. I was offered drinks and snacks and a nice place to rest as I waited for my car to be serviced.
30 October 2024
Fast service
30 October 2024
Although the problem wasn't sorted first time round it took a phone call t take the car back and replace the defective part
29 October 2024
great service as always
29 October 2024
The service was performed well, although there was a slight delay in collecting the car when it was ready (it wasn't clear who was looking after my file, but Faye Adams was very helpful and sorted it out).
28 October 2024
Courteous and good communication
28 October 2024
Service, MOT and recall all carried out.
28 October 2024
Work carried out on my car was first class the young man who i dealt with i think his name was kyle was just great a super guy thank you.
28 October 2024
Unfortunately the car was not ready when I arrived to pick it up. There was damage to the tyre and had to order tyre for pick up the following day then not ready until 1.30. Front desk staff very apologetic but they were misinformed.
27 October 2024
Everything explained regards service and billing
26 October 2024
Good service, delivered a detailed breakdown of the car statistics and gave no pressure in buying any services there and then
26 October 2024
The work was carried out very efficiently as mentioned above.
25 October 2024
I was happy with the service received.
25 October 2024
Achieved everything I needed eg specific appointment time and follow up to ensure it's booked
25 October 2024
Excellent service
24 October 2024
All work carried out in tome frame mentioned.
24 October 2024
Always meet customer expectations and they go over and beyond, always customer centred care!
24 October 2024
Due to your call centre not correctly making my booking on 2 attempts, the service department were not expecting me to wait while the work was carried out. They accommodated me when it was not their fault.
24 October 2024
Turned round car mot and tyre change very quickly as I need car ASAP.
24 October 2024
Super happy with all aspects
22 October 2024
Professional approach by your service team. Note though that in the past, I had a very bad experience with your Bodyshop and their standards and approach to customer satisfaction was way below what I expected from a BMW Dealer.
22 October 2024
Car clean and work completed satisfactory
22 October 2024
Car washed, clean and ready to go on time.
22 October 2024
Great service
21 October 2024
Very
21 October 2024
Quick and I liked the video
21 October 2024
Quick professional service
21 October 2024
Good service - polite knowledgeable service agent. All good.
21 October 2024
I had been told the air freshener I asked for was being supplied for free but I ended up being charged for it.
21 October 2024
Promised call backs rarely occur - not good
21 October 2024
Service was carried out efficiently
20 October 2024
Find endless messages from non front of house staff irritating: talk to your customers!!
19 October 2024
My headlight should have a 2 year warranty but because there's a crack in it this isn't covered.
19 October 2024
I like the service and the staff also Kyle was very nice.
19 October 2024
Did everything to usual top standards
19 October 2024
Courteous efficient staff.
19 October 2024
Kyle was fantastic always kept me in the loop what was happening with my car highly recommended brilliant service
19 October 2024
Prompt served
19 October 2024
Fixed my fault
18 October 2024
I was hleped by service advisor, she was really helpful.
17 October 2024
We were well looked after, everyone was courteous. And were offered good discount.
16 October 2024
Kyle was excellent, as usual
16 October 2024
Great customer service. Explained everything alright. Kept me up to date too
16 October 2024
I had a top notch service
15 October 2024
Couldn't fault anything
15 October 2024
As outlined above
15 October 2024
Stuart and faye were incredible and kept me informed throughout. I wouldn't go anywhere else.
15 October 2024
My EGR cooler was replaced under recall but now the coolant level warning light has just come on? Should this have not been topped up as part of those works?
15 October 2024
Faye was excellent throughout - kept me fully informed
15 October 2024
If there is a courtesy car to train station, it is good for your customers. Since your customers may leave the cars for servicing.
14 October 2024
Always a great experience.
14 October 2024
Good service
14 October 2024
Always amazing in Solihull. Clean and friendly.
14 October 2024
See above
14 October 2024
Poor. Being told my car will be kept in overnight without no alternatives as I had work the next time which I had been stranded with travel.
14 October 2024
While you wait appointment nearly 3 hours. Delays checking in for service appointment and receiving car back despite being completed. No sense of urgency for these types of while you wait appointments which undermines benefit.
14 October 2024
Everything ran smooth from start to finish, no problems anywhere, from initially phoning up to book my car in, to picking it up at the end of the day.
13 October 2024
Guy the service engineer was very helpful and polite.
13 October 2024
See above
12 October 2024
Repairs carried out, kept informed throughout the days my car was in.
12 October 2024
Service at Solihull is good. However, after having a new starter motor fitted the auto on/off engine function now doesn't work. It clearly hasn't been configured properly. This is not the first time work has been done only partially
12 October 2024
Everything was done quickly and efficiently
10 October 2024
My only concern is the tin noise and how hard the steering is but been advised all 3 series are like it
10 October 2024
All good except for the video - I couldn't hear what the technician was saying - poor audio quality and he spoke too quickly
09 October 2024
Kept well informed
09 October 2024
Well done Sam for taking me through the process, explaining costs, offering options etc, and keeping me up to date with progress. Well done to the guys in the service bay for the work done on the vehicle, and especially for the explanatory video.
09 October 2024
quick turnaround
09 October 2024
From an interaction perspective, I received an informed & efficient reception, with straightforward dialog. Treated with respect that I actually understood my BMW, an enjoyable visit. From a workshop perspective, the work was performed well & on time
08 October 2024
Very satisfied but disappointed with the condition the vehicle was handed over to me
07 October 2024
Very terrible service from Benjamin Williams, very inconsiderate, rude and did not keep me updated along the process and had to be chased multiple times to get basic information.
07 October 2024
They made me feel so welcome, great customer service and gave my 4 year old a lovely BMW car.
07 October 2024
Again can't fault Sam Callendar he really helped me out and got my car fixed quickly
07 October 2024
Service was good and attentive but I think a 90 minute waiting appointment should be exactly that. Adding 40 minutes if I choose to have the car washed seems excessive
06 October 2024
The service was excellent but inconvenient when asked for recall. Especially as no courtesy car provided.
06 October 2024
Things that needed addressing were and parts ordered as vehicle still under warranty
06 October 2024
Receptionist was extremely helpful, and Ben in service department explained all that was needed with my car.
06 October 2024
There was no making the customer feel that they are in good hands and reasuring about the work. As this was a family car and children where in the car where the main passengers. These where saftey critical parts and would have liked some reasurence.
05 October 2024
Work carried out quickly and effectively
05 October 2024
All tasks carried out satisfactorily and to agreed schedule
05 October 2024
Repairs people did what they could, unfortunately it didn't work so it goes back in again on 21/29. No one ever calls you back as promised. I need a courtesy car. Still no response. Doesn't look good beamer
03 October 2024
Emma was very polite and helpful.
03 October 2024
Pretty quick from start to finish
03 October 2024
The receptionist was brilliant and very caring. the person who took to his desk was brilliant as well. I am pleasantly surprised to see my BMW is washed and polished from inside which was very satisfying. Please keep the same high level work
02 October 2024
Was updated throughout the process
02 October 2024
Many thanks to Fay for ensuring the end to end service was excellent.
01 October 2024
Customer service and friendly staff
01 October 2024
Left the car kept me informed about what was going on
30 September 2024
Sytner has a very professional feel about it and speaking to staff I feel very confident that the replacement parts have been fitted correctly and will function as intended.
30 September 2024
I needed the car back for lunchtime and they made sure it was ready for me
30 September 2024
Drove away with that fresh car feeling
30 September 2024
Think I was charged quite high for a wire that has been chewed by a rodent.
30 September 2024
The job was simple enough and I thought the bmw would have the parts and I will take the car in two hours instead it stayed two days
30 September 2024
They told me everything I needed to know
29 September 2024
Was given false information
29 September 2024
No issues.
29 September 2024
Everything ok apart from tyre press alert came on as I left the premises which had not been on before
29 September 2024
Very satisfied ??
29 September 2024
Everyone from reception, to the service staff and technicians are always so nice
29 September 2024
good, prompt, delivered what promised.
29 September 2024
Two dirt (assuming oil or fatty) hand touches on my car (driver door, bonnet). No flexibility like washing the car only outside and not inside. Tire pressures have not been filled to setpoint. I assume the service (oil, etc.) quality was equal low.
29 September 2024
Booked the car in quickly and got the job done without any fuss.
28 September 2024
Transmission oil change was very expensive
28 September 2024
Quick resolution to the fault on my car with great communication.
28 September 2024
An additional problem with an intermittent sticking charger flap, which upon receipt of the car at 5.30pm, had now manifested into being unable to open it at all, preventing the car being charged for some days until another appointment could be made.
28 September 2024
Would have been a higher score had we not been required to pay twice in order to drive away with our own car.
27 September 2024
Great service form drop off to collection with my service coordinator
26 September 2024
Everything was explained clearly, and I was kept supplied with coffee, without having to ask.
26 September 2024
Very easy to deal with.
26 September 2024
Excellent customer care from Millie at Mini who meets and greets and looks after us. We bring the cars from Pembrokeshire for service
26 September 2024
Professional, efficient and friendly
26 September 2024
Great service all round.
25 September 2024
First class
25 September 2024
Kept me informed of progress from booking car right throughout until collection
25 September 2024
Benjamin was great with giving me all the information about my service.
25 September 2024
Very good costumer service and they doing very professional work
25 September 2024
Excellent service
25 September 2024
10/10 service by Harrison Foster
24 September 2024
They went through step by step what's happing with my bmw.
23 September 2024
Speed and hospitality
23 September 2024
Sytner Solihull went above and beyond to get my mechanical faults resolved.
23 September 2024
As before excellent
23 September 2024
Everything first rate, Kyle very professional.
23 September 2024
Professional service, clear and quick.
23 September 2024
Simple service this time, difficult not to be satisfied
23 September 2024
All completed within time and notified of status
22 September 2024
Excellent ambience and first class staff
21 September 2024
Continually updated with the status of my car, the gentleman who I handed my car over to was very courteous.
21 September 2024
Appawling
20 September 2024
Whole service was faultless and very professional
19 September 2024
Seamless experience, everything completed to a high standard.
19 September 2024
I got everything done smoothly
19 September 2024
Friendly & welcoming atmosphere
18 September 2024
Clean car, quick service
18 September 2024
The team here are exceptional. I've been to several other BMW and Porsche sites and the team at Sytner Solihull are incredibly accommodating and give exemplary service - which actually motivates us to buy our next car from them.
18 September 2024
As previously stated
18 September 2024
I listed the issues that needed addresing but out of 5 only 1 was answered to my satisfaction but is still ongoing. I would suggest that instead of hand writing any problems on the worksheet which has limited space,enter all issues into the computer.
17 September 2024
Guy Briscoe in the service department is a true customer facing professional
17 September 2024
Service done whilst I waited. All fully explained.
16 September 2024
Yes, very satisfied. Rather expensive again.
16 September 2024
I had a good experience and I was offered a private space to work while I waited for my car to be serviced. The space was clean with good beverage facilities and toilets.
16 September 2024
An extremely bad experience
16 September 2024
From the moment I walked through the door to the moment I left with my vehicle, the staff were extremely pleasant to talk to and clearly described everything that was to be done/was done to the vehicle.
15 September 2024
Was quite satisfied due to the service n hospitality offered by the service advisor n service centre.
15 September 2024
As above. Communication was impossible and all the time I worried that my warranty would run out by the time anything got sorted. Used to Lexus service which is by far superior. BMW clearly a popular car and as such it was like a cattle market servi
15 September 2024
All proactively arranged and supported
15 September 2024
They kept me informed let me know everything they had done
15 September 2024
On time
15 September 2024
From the receptionist to the service agent everyone was pleasant and helpful. I loved the lovely touch that my car was valeted.
14 September 2024
Every thing was I wouod have expected.
12 September 2024
Kept me up to date and when a part broke it was repaired as part of the recall with no cost foe me
12 September 2024
All all about the service and all credit to Millie in BMW Mini she is exceptional.
12 September 2024
All requirements etc. clearly explained.
12 September 2024
All the staff are very helpful
11 September 2024
Great service, friendly staff
10 September 2024
Brilliant service
10 September 2024
excellent service
10 September 2024
Five stars all the way, great dealership with professional service from the front desk to the sales and service team.
10 September 2024
Was offered a car wash, which I accepted but the inner cleaning was poor... it seems no vacuum was used internally. External windows were also not properly cleaned. The Windscreen whipper marks were all there.
10 September 2024
My advisor was great
09 September 2024
My exoerivevess reallt food they kept mw informed and again due to the staff being approvahbek and helpful.
09 September 2024
I was happy and completely satisfied
09 September 2024
Emma was very informative and the chap at the reception was helpful.
09 September 2024
Car serviced using while you wait booking and was finished on time so no complaints.
09 September 2024
Yet again my service adviser Emma gave outstanding customer service, she is consistently polite and very professional a credit to Sytner. I will be seeing her again !
09 September 2024
Great service as usual with friendly and helpful staff.
09 September 2024
Helpful and flexible
09 September 2024
Full service given with video sent showing me showing me all about the service on my car.
08 September 2024
Thanks
08 September 2024
Happy with swift response
07 September 2024
Support, help not provided when asked.
07 September 2024
Very helpful
07 September 2024
Efficient and friendly service.
06 September 2024
Hassle free, treated very courteously
06 September 2024
The service on the day was very good
04 September 2024
Good efficient service
04 September 2024
Additional costly work was identified for which I had not budgeted. This caught me out!
04 September 2024
Clean and friendly staff couldn't ask for more.
03 September 2024
I like
03 September 2024
Z4 went in for routine service plus satnav update.Completion of the satnav ypdate was delayed due to IT glitches, steps were taken by Sytner Solihull to mitigate the inconvenience- loan car at short notice, delivery of vehicle to me once completed.
03 September 2024
Straightforward, no problems. Nice people.
03 September 2024
Because nothing is perfect but our experience was close.
02 September 2024
I was kept updated on the progress of the service via text and video
02 September 2024
The service provided by Harrison was helpful and friendly.
02 September 2024
Everything done on time while I waited
02 September 2024
The lad who served me was amazing
02 September 2024
Harrison has made the process seamless on a number of occasions.
30 August 2024
Whilst the car took longer than expected to repair and the bill was high, I was given a replacement car for the whole time. I was kept informed throughout the duration and the aftercare is of a high standard
30 August 2024
Good communication
29 August 2024
I didn't have to wait around everything was dealt with on time
29 August 2024
Great customer service and the staff were very friendly.
29 August 2024
Nice customer experience.
28 August 2024
All work completed and explained
28 August 2024
Very professional and welcoming
28 August 2024
Kyle went above and beyond to help me. So professional, too. I told him I needed my car to run around for hospital visits, and he ensured the car was serviced as early as possible. All the staff were welcoming and helpful. Exemplary service all round
27 August 2024
Excellent service by Sam - couldnt fault it :-)
27 August 2024
Everything as expected, no surprises or hassle
27 August 2024
I needed to work at the dealership whilst my vehicle was being serviced. There were no tables/desks available so I was allowed to use the boardroom which allowed me to continue with my work
27 August 2024
Very helpful
26 August 2024
Work done for on time and as described Shame boot space was not cleaned with the rest of the internals
26 August 2024
Car returned in good time, very clean and tidy. Also sè above.
26 August 2024
Car booked in quickly and work completed before agreed collection time
26 August 2024
Very satisfied, the car performs and looks as just as I bought it.
25 August 2024
People there did a good job Booking appointment was a nightmare
24 August 2024
The work on the car was done but I did have to return as they forgot to clip something on.
24 August 2024
Down mainly to Emma.
24 August 2024
Everyting good except the complementry car wash . The roof was left dirty
24 August 2024
Peace of mind that what I have asked to be done I'd done correctly and to a high standard
24 August 2024
Great service
24 August 2024
Staff very friendly and accommodating.
23 August 2024
Nice polite man collected & returned my car, good communication to let me know what's happening with car & bonus car came back clean
22 August 2024
Did what they said, when they said, To a high standard
22 August 2024
Very quick. Well done
22 August 2024
My vehicle was not checked properly, and was told incorrect information which caused me unnecessary stress, I paid for a vehicle check and 50% of the information given back to me was incorrect which caused me unnecessary stress and wasting of time
21 August 2024
No issues and smooth process from start to finish.
21 August 2024
Brake Service and MOT carried out inside time specified at the cost communicated before work started. Very pleased
21 August 2024
Excellent customer service.
21 August 2024
Great service
21 August 2024
Was very happy with the service provided. Kyle went above and beyond.
20 August 2024
No problems
20 August 2024
Guy was great!
20 August 2024
No fuss no problems
05 November 2024
Really good information provided by Jess and the team.