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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
681 ratings and 339 comments received in the last 90 days.
06 December 2024
Staff were excellent with good product Knowledge and willing to support my enquiry .
05 December 2024
Louis Whyte was fantastic throughout the process
05 December 2024
I knew what I wanted. Tthey were extremely helpful and went the extra mile to help me get the deal I wanted. All very smooth.
05 December 2024
smooth delivery
05 December 2024
This is the third BMW from Sytner and the service is always very good
04 December 2024
Lewis kept me updated regularly
04 December 2024
Lauran was amazing talked me threw everything with detail
04 December 2024
Perfect
04 December 2024
Delivery was quick, and Tom kept me up to date throughout the process. The dealership was clean and I was always made to feel welcome. Repeatedly offered refreshments during my visits. Better customer service/experience than listers audi
03 December 2024
Everything was covered from the whole process of looking , to purchase and delivery . Tom was a very young salesman , quite new to the job but knew his product knowledge and had excellent social skills.
01 December 2024
Great staff
30 November 2024
Lauren was who dealt with me and it was so much easy I was nervous but she made it so easy for me the whole experience was so good and I loved the way she dealt with everything for me
18 November 2024
I was kept informed of all stages of the sale and all my needs were met
05 November 2024
Really good information provided by Jess and the team.
04 November 2024
An excellent experience with the team at BMW Sytner, Solihull. Sales manager: Lauren Keeling Finance manager: Amy Bent
04 November 2024
Kallum and Arafat were exceptional and took time to explain everything ensuring we were completely satisfied with all aspects of the purchase.
03 November 2024
Lauren was extremely helpful and friendly. She was knowledgable about the cars but also took the time to understand what I wanted so she could tailor the offerings to my personal preference.
01 November 2024
Again, sales woman went above and beyond.
28 October 2024
Yes very responsive, kept me updated over the past few months
22 October 2024
The work and attention given by the sales team. Lewis Whyte worked tirelessly to get the sale over the line.
08 October 2024
Have been dealing with Sytner Solihull for 23 years allways treated me well and been helpful and polite and friendly this was my 15 th BMW from them and have been look after well with every one have recommended other people to them also in the past
08 October 2024
Great sales service No pressure, all information at hand , whole sales process well explained Felt very comfortable and confident in the process
07 October 2024
It is such an amazing atmosphere with teas/coffes/drink/snacks/biscuits and even a breakfast bar available when you are waiting. Everyone was very helpful and welcoming and kept us well informed.
07 October 2024
Very satisfied with the whole experience
02 October 2024
Again the same as above, everybody was so helpful and made everything has easy has possible
02 October 2024
Lauren was really friendly and approachable
01 October 2024
From the reception staff through to the finance and sales specialists, everyone looks after the customer with a high degree of care
30 September 2024
My sales person was great, he understood my needs and personality quickly, and tailored his services to suit me. I've had many BMWs before and he knew that I just wanted a quick and efficient process. Delivery was 3 months early on the new 1 series!
28 September 2024
The purchase experience was excellent. Lewis Whyte was friendly, courteous and attentive as was the finance lead. Pick up was not as good as on the previous two occasions because the car was handed over to us outside in the pouring rain.
27 September 2024
Ellie Amos was the person that looked after us at the Solihull branch and she was very professional, informative and made the whole process straightforward. Her communication was great keeping me informed at all points of the process. Really happy wi
26 September 2024
From going to reception to talking to sales team very professional in every way couldn't do enough for me and my partner
24 September 2024
Everyone was really welcoming and the whole process was smooth and relaxing. We had a chat with the service team and Stewart May had great product knowledge and overall really helpful.
24 September 2024
Really smooth transaction great communication
24 September 2024
Welcoming environment. Friendly staff. Nothing too much trouble
13 December 2024
Fixed in 3 hours..
13 December 2024
Good experience, no issues.
13 December 2024
Thursday morning I was told the car may need to be kept until the following day. Unsurprisingly the work was unable to be completed but the problem was identified as faulty knock sensors which needed to be ordered and fitted on the Monday. I was not
13 December 2024
Everything was explained to me with great communication
13 December 2024
Comfortable surroundings Whikst waiting . Timescales met
13 December 2024
Due to the customer experience
13 December 2024
Treated with respect by extremely professional, knowledgeable and friendly staff
12 December 2024
I was worried about the recall for the vanos bolts as the car was running so well before the work,now the work has been done I'd say it's running even better and I didn't think that was possible.
12 December 2024
Longer waiting than usual to be seen by the reception team
12 December 2024
Service reception dealt with the replacement of the rear tyres efficiently. Guy had the knowledge to deal with my questions.
11 December 2024
Easy process kept informed.
11 December 2024
Nicole provided excellent customer service
10 December 2024
Both requests asked for were ignored
10 December 2024
Different feedback at every vist
10 December 2024
Completed what the vehicle came in for.
09 December 2024
No waiting.
09 December 2024
Agent arranged everything to my satisfaction and kept me informed as the work was carried out, excellent service.
09 December 2024
Harrison was very courteous and informative throughout the process
09 December 2024
Generally good but my car was not ready at the time promised.
08 December 2024
A recall for airbag replacement was given extra check over of car plus a clean inside & out - excellent.
08 December 2024
Good customer service.
08 December 2024
Well done to employing some good staff
08 December 2024
Whole process was so smooth, felt like a valued customer
07 December 2024
Fast and efficient
06 December 2024
once a team member called steve took time to explain why car was in it basic settings.
06 December 2024
Service took much longer than expected (while you wait)
05 December 2024
Not satisfied at all
05 December 2024
I was given the best advise in details
05 December 2024
The little things what count
04 December 2024
Professional staff, service carried out promptly, no fuss
04 December 2024
Booked ahead, car ready as promised, listened carefully to my extra requests.
04 December 2024
Apologies as I have forgotten the name, but the lady who helped very kind and very informative.
04 December 2024
I've always had excellent service from syntner over the year's
04 December 2024
It would be even better if you could provide a replacement car for free.
03 December 2024
Very happy with Kyle who was dealing with me. Very friendly person
03 December 2024
Expensive for what it is
03 December 2024
Extremely pleased. They did everything on time, for a good price. The service video was very good. While even in bad weather they did a good job of cleaning the car.
03 December 2024
Excellent service.
02 December 2024
Product issues but service good
02 December 2024
The person who I was dealing with was organised, communicated well and dealt with everything in a precise manner.
02 December 2024
Frustrating at first i thought yes it was a good experience but not now
02 December 2024
Booked in for MOT and service. MOT completed, slight frustration at having to return car next day to complete headlight replacement despite being informed of issue before hand. Then appears inspection not completed, app still calling for inspection
02 December 2024
The quality of work low and i expect more considering the cost BMW charges. I received a video from a healthcheck and the technician says
02 December 2024
As above! Customer service is getting worse!
02 December 2024
Satisfied customer
02 December 2024
It was reassuring that my car came away with a clean bill of health and no suggestions of unnecessary work.
02 December 2024
Sam King was very professional and helpful , he went above and beyond. He set up my BMW App and apple car play and talked me through it. Really lovely guy . Best service I have experienced from a company in years.
02 December 2024
It was excellent
01 December 2024
Mr Kyle Marfarlane was very good responsible and professional Dealing with management of my car
30 November 2024
Service advisor Guy was great. He liased with another BMW dealership to resolve my cars issue and gave me a loan car whilst my car was kept there.
29 November 2024
Got work done efficiently and cleaned car!
29 November 2024
Kept me updated on the progress of the service and promptly arrange a courtesy car as some items where not in stock to complete the work.
29 November 2024
They do what they say on the tin
29 November 2024
Work done within timeframe.
28 November 2024
Value added service. One stop shop for all requirements.
28 November 2024
The staff have always been friendly and willing to explain carefully what is needed.
28 November 2024
Guy was exceptional and the service tech Dominic was very professional and ensured he explained everything in detail on the video about my car
28 November 2024
Everything was done as per request.
28 November 2024
Courteous staff with friendly and spotless support.
27 November 2024
Diligent and friendly
27 November 2024
Garage near to home, easy booking, great car showroom, good service facilities and complimentary car wash
27 November 2024
The service received in November 2024 was excellent. Millie Pretty in the service department who was outstanding from drop-off to pick up. Also mention to the technician Ant who worked hard to identify problems, sent good videos and solved problems.
27 November 2024
Warranty repair done without problem
27 November 2024
Tyre replaced and reason for another problem diagnosed.
27 November 2024
Friendly staff, high standard of explanatory video, car cleaned to a very high standard
27 November 2024
Totally dissatisfied. Unfortunately this is exactly what I expect from Sytner Solihull.
27 November 2024
Minimal fuss on a recall issue. Car cleaned inside and out.
27 November 2024
Friendly with no time wasted and ready on time
27 November 2024
My car was recalled for an essential repair and I was treated extremely well Ben the person looking after my communication with BMW was excellent
27 November 2024
From the welcome at reception right through to payment
25 November 2024
Excellent
23 November 2024
Everything was resolved
22 November 2024
Very happy with the service
22 November 2024
No issues to report and completed on time.
22 November 2024
Great service
22 November 2024
Excellent service
22 November 2024
Very good service
21 November 2024
Overall It had been a good experience. Friendly and polite staff.
20 November 2024
Fully satisfied.
20 November 2024
Great service
20 November 2024
Good carried out quickly
20 November 2024
Flawless
20 November 2024
Done on time and quickly
19 November 2024
Great booking process and communication throughout
19 November 2024
The after service was bad
19 November 2024
Nice waiting area and the service on time
19 November 2024
Easy process from booking to collection
19 November 2024
Easy booking. Prompt attention on arrival. Car ready when expected. Cleaned inside and out
18 November 2024
Very helpful
18 November 2024
Great support and service
18 November 2024
No issues with both booking and service provided.
18 November 2024
Dropping off vehicle fine. Picking up vehicle, having been advised some 45 minutes before took some 15 - 20 minutes before being seen to pay invoice & leave with the car. I already knew before picking the car up that there were no issues of concern.
18 November 2024
Should have informed me of the damaged and fixed the issue straight away
18 November 2024
Because they don't go about it the right way
18 November 2024
Happy with service received from Guy and Harrison as always. However still ongoing issues.
18 November 2024
Very satisfied. The while you wait device works well.
18 November 2024
good customer service on time, punctual
18 November 2024
Meet all my needs
18 November 2024
All well plannrd and executed.
18 November 2024
All seems ok with vehicle
18 November 2024
Work carried out on time.
18 November 2024
Because they've been very good
18 November 2024
First class service
18 November 2024
All work was carried out L, after care was a little poor due to no reply to messages about leaving my service indicator on, which needed resetting.
18 November 2024
Very friendly reception and service team. Knowledgeable video sent of work done
17 November 2024
Normally 5 star but there was misunderstanding regarding cost of works. Resolved amicably though
17 November 2024
OK
17 November 2024
Excellent, no hassle or waiting around. Work completed on time, very happy.
16 November 2024
Love my BMW and the team at Sytner look after her so well.
16 November 2024
The vehicle has a couple of issues since purchase that I reported as part of my service. Vehicle was with you for four days and when I picked it up I was told 'couldn't replicate the problems' yet within ten minutes of leaving the service centre the
16 November 2024
However(!) Everything done very well except for one very minor thing. The car no longer says 'Welcome Jill' on the display at start up. They said they'd reset the display and fixed this but it had reverted to not showing it when I drove it home.
15 November 2024
i gave my vehicle in for a MOT on a saturday, it needed a new tyre, you didnt have it in stock to replace, its not like its a rare tyre, appreciate you cant stock every tyre but its not rare i asked if i could go buy the tyre an and drop it off to
15 November 2024
I booked a 90 minute waiting appointment for a simple service/MOT. After 3 hours, the car still wasn't ready and no reason given. I found that the staff really didn't care and made me feel like an inconvenience.
15 November 2024
Good service
14 November 2024
Quick and easy. Kept well informed of progress.
14 November 2024
I was greeted politely at the front desk and guide to take a seat. I was barely waiting 2 minutes before I was seen and everything was explained in detail.
13 November 2024
Excellent service
13 November 2024
Excellent and friendly
13 November 2024
Quick service, excellent information availability and great customer service
13 November 2024
The service was great - there was a slight delay in my car being looked at, but this was explained at very beginning when I dropped my car off.
13 November 2024
All done quickly while I waited
12 November 2024
As explained above
12 November 2024
The car was cleaned very well. Thank you.
12 November 2024
It was Amber light that had come on the dashboard. So they did a remote analysis of the problem the night before And we able to fix it the day I took my car in
12 November 2024
Car booked in for warning light Received a call to say it was ready but they were unable to repeat the fault code so didnt carry out the work Warning light was on when I picked up the car Told I would be re booked in Still no call a week later
12 November 2024
The standard of customer care is to a very high level
12 November 2024
Everything completed within the time indicated - apart from the Satnav update, which was out of their control
12 November 2024
Superb customer service.
12 November 2024
Receptionists welcoming. Service agents helpful. Car always seems to run better after the service.
11 November 2024
Nicola was very professional and helpful whilst my car was with you
11 November 2024
Once the compliant was addressed members within the service team got the problem resolved and done what I expected to be done when initially raised.
11 November 2024
Good prompt service.
11 November 2024
Fay was lovely and helpful. Can't fault her at all.
11 November 2024
Brilliant Service
11 November 2024
Welcoming and friendly
10 November 2024
Great communication
10 November 2024
Everything was managed as expected
10 November 2024
Car serviced and the valet was good
10 November 2024
Service was great. It was very quick to book in when I arrived and the work was completed so I could have the car back by lunchtime.
10 November 2024
My cars service was overseen by Kyle who provided an excellent smooth experience.
09 November 2024
Issue resolved
09 November 2024
Our car had completely broken down. Within 2 days it was fully repaired. We were treated very respectfully and the customer service is superb. Solihull Sytner is a place we have visited regularly and we have always had the best treatment.
09 November 2024
Transparency and efficiency
07 November 2024
Communications lacking as above. No complaints with physical service and work done it's just frustrating that it's almost impossible to speak to anyone. Also price quotation varied by £50 to actual.
07 November 2024
Video very help full
07 November 2024
Just a great service guy and all work sorted quickly and a car wash as well !
07 November 2024
Kyle was great to deal with when the car came in for a recall
07 November 2024
Simpley the best team
06 November 2024
Great price and service.
06 November 2024
Excellent!. I saw Harrison and he explained what needed doing (airbag replacement following recall). In particular, I had a number of general questions about my carwhen he came over to say it was ready. He sat down and answered everything. Well done!
06 November 2024
There was no hassle and just got the job done
06 November 2024
Car was nicely cleaned and ready and waiting for me to collect
06 November 2024
Didn't want to listen was very rude cut the phone off on me Wasted my holiday as I had booked time off work to enjoy with the kids and take them out couldn't do so because I chose the wrong branch if I had chose Tamworth they would have sorted it.
05 November 2024
The woman dealing with me was very rude and very flustered. The car I was offered as a courtesy car was dirty and had the managers personal belongings - trainers, gym bag, car seat etc. Absolutely shocking.
05 November 2024
Very simply they give great service!
05 November 2024
Good service and friendly
05 November 2024
Everything carried out as requested
04 November 2024
Based on the fact I have had no oil leaks, I assume that was done well.
04 November 2024
Swift, friendly professional service.
04 November 2024
very happy with service provided
03 November 2024
Easy to book and drop off pick up vehicle
03 November 2024
Great service but would have liked my car inside cleaned as well as the outside , Kyle was v pleasant and professional .
03 November 2024
Excellent service
03 November 2024
????
03 November 2024
Very great
03 November 2024
What I expected was completed in ample time.
02 November 2024
Carried out everything they said they would, kept every promise and even over delivered.
01 November 2024
Quick and efficient
31 October 2024
It was overall very good from going in for a service to changing my car.
30 October 2024
I would've given 5 stars but the valet and tuppawear lunchbox left in my car were irritating
30 October 2024
I was supplied with a courtesy car so I could still get to work.
30 October 2024
BMW Sytner, good service from Guy
30 October 2024
Looked after very well
30 October 2024
The staff are friendly and welcoming, the job I went in for was done properly, I am happy with the service
30 October 2024
Would have been completely satisfied but for oily finger marks over interior.
30 October 2024
Service was completed on time and without any problems and I felt looked after by Faye. I was offered drinks and snacks and a nice place to rest as I waited for my car to be serviced.
30 October 2024
Fast service
30 October 2024
Although the problem wasn't sorted first time round it took a phone call t take the car back and replace the defective part
29 October 2024
great service as always
29 October 2024
The service was performed well, although there was a slight delay in collecting the car when it was ready (it wasn't clear who was looking after my file, but Faye Adams was very helpful and sorted it out).
28 October 2024
Courteous and good communication
28 October 2024
Service, MOT and recall all carried out.
28 October 2024
Work carried out on my car was first class the young man who i dealt with i think his name was kyle was just great a super guy thank you.
28 October 2024
Unfortunately the car was not ready when I arrived to pick it up. There was damage to the tyre and had to order tyre for pick up the following day then not ready until 1.30. Front desk staff very apologetic but they were misinformed.
27 October 2024
Everything explained regards service and billing
26 October 2024
Good service, delivered a detailed breakdown of the car statistics and gave no pressure in buying any services there and then
26 October 2024
The work was carried out very efficiently as mentioned above.
25 October 2024
I was happy with the service received.
25 October 2024
Achieved everything I needed eg specific appointment time and follow up to ensure it's booked
25 October 2024
Excellent service
24 October 2024
All work carried out in tome frame mentioned.
24 October 2024
Always meet customer expectations and they go over and beyond, always customer centred care!
24 October 2024
Due to your call centre not correctly making my booking on 2 attempts, the service department were not expecting me to wait while the work was carried out. They accommodated me when it was not their fault.
24 October 2024
Turned round car mot and tyre change very quickly as I need car ASAP.
24 October 2024
Super happy with all aspects
22 October 2024
Professional approach by your service team. Note though that in the past, I had a very bad experience with your Bodyshop and their standards and approach to customer satisfaction was way below what I expected from a BMW Dealer.
22 October 2024
Car clean and work completed satisfactory
22 October 2024
Car washed, clean and ready to go on time.
22 October 2024
Great service
21 October 2024
Very
21 October 2024
Quick and I liked the video
21 October 2024
Quick professional service
21 October 2024
Good service - polite knowledgeable service agent. All good.
21 October 2024
I had been told the air freshener I asked for was being supplied for free but I ended up being charged for it.
21 October 2024
Promised call backs rarely occur - not good
21 October 2024
Service was carried out efficiently
20 October 2024
Find endless messages from non front of house staff irritating: talk to your customers!!
19 October 2024
My headlight should have a 2 year warranty but because there's a crack in it this isn't covered.
19 October 2024
I like the service and the staff also Kyle was very nice.
19 October 2024
Did everything to usual top standards
19 October 2024
Courteous efficient staff.
19 October 2024
Kyle was fantastic always kept me in the loop what was happening with my car highly recommended brilliant service
19 October 2024
Prompt served
19 October 2024
Fixed my fault
18 October 2024
I was hleped by service advisor, she was really helpful.
17 October 2024
We were well looked after, everyone was courteous. And were offered good discount.
16 October 2024
Kyle was excellent, as usual
16 October 2024
Great customer service. Explained everything alright. Kept me up to date too
16 October 2024
I had a top notch service
15 October 2024
Couldn't fault anything
15 October 2024
As outlined above
15 October 2024
Stuart and faye were incredible and kept me informed throughout. I wouldn't go anywhere else.
15 October 2024
My EGR cooler was replaced under recall but now the coolant level warning light has just come on? Should this have not been topped up as part of those works?
15 October 2024
Faye was excellent throughout - kept me fully informed
15 October 2024
If there is a courtesy car to train station, it is good for your customers. Since your customers may leave the cars for servicing.
14 October 2024
Always a great experience.
14 October 2024
Good service
14 October 2024
Always amazing in Solihull. Clean and friendly.
14 October 2024
See above
14 October 2024
Poor. Being told my car will be kept in overnight without no alternatives as I had work the next time which I had been stranded with travel.
14 October 2024
While you wait appointment nearly 3 hours. Delays checking in for service appointment and receiving car back despite being completed. No sense of urgency for these types of while you wait appointments which undermines benefit.
14 October 2024
Everything ran smooth from start to finish, no problems anywhere, from initially phoning up to book my car in, to picking it up at the end of the day.
13 October 2024
Guy the service engineer was very helpful and polite.
13 October 2024
See above
12 October 2024
Repairs carried out, kept informed throughout the days my car was in.
12 October 2024
Service at Solihull is good. However, after having a new starter motor fitted the auto on/off engine function now doesn't work. It clearly hasn't been configured properly. This is not the first time work has been done only partially
12 October 2024
Everything was done quickly and efficiently
10 October 2024
My only concern is the tin noise and how hard the steering is but been advised all 3 series are like it
10 October 2024
All good except for the video - I couldn't hear what the technician was saying - poor audio quality and he spoke too quickly
09 October 2024
Kept well informed
09 October 2024
Well done Sam for taking me through the process, explaining costs, offering options etc, and keeping me up to date with progress. Well done to the guys in the service bay for the work done on the vehicle, and especially for the explanatory video.
09 October 2024
quick turnaround
09 October 2024
From an interaction perspective, I received an informed & efficient reception, with straightforward dialog. Treated with respect that I actually understood my BMW, an enjoyable visit. From a workshop perspective, the work was performed well & on time
08 October 2024
Very satisfied but disappointed with the condition the vehicle was handed over to me
07 October 2024
Very terrible service from Benjamin Williams, very inconsiderate, rude and did not keep me updated along the process and had to be chased multiple times to get basic information.
07 October 2024
They made me feel so welcome, great customer service and gave my 4 year old a lovely BMW car.
07 October 2024
Again can't fault Sam Callendar he really helped me out and got my car fixed quickly
07 October 2024
Service was good and attentive but I think a 90 minute waiting appointment should be exactly that. Adding 40 minutes if I choose to have the car washed seems excessive
06 October 2024
The service was excellent but inconvenient when asked for recall. Especially as no courtesy car provided.
06 October 2024
Things that needed addressing were and parts ordered as vehicle still under warranty
06 October 2024
Receptionist was extremely helpful, and Ben in service department explained all that was needed with my car.
06 October 2024
There was no making the customer feel that they are in good hands and reasuring about the work. As this was a family car and children where in the car where the main passengers. These where saftey critical parts and would have liked some reasurence.
05 October 2024
Work carried out quickly and effectively
05 October 2024
All tasks carried out satisfactorily and to agreed schedule
05 October 2024
Repairs people did what they could, unfortunately it didn't work so it goes back in again on 21/29. No one ever calls you back as promised. I need a courtesy car. Still no response. Doesn't look good beamer
03 October 2024
Emma was very polite and helpful.
03 October 2024
Pretty quick from start to finish
03 October 2024
The receptionist was brilliant and very caring. the person who took to his desk was brilliant as well. I am pleasantly surprised to see my BMW is washed and polished from inside which was very satisfying. Please keep the same high level work
02 October 2024
Was updated throughout the process
02 October 2024
Many thanks to Fay for ensuring the end to end service was excellent.
01 October 2024
Customer service and friendly staff
01 October 2024
Left the car kept me informed about what was going on
30 September 2024
Sytner has a very professional feel about it and speaking to staff I feel very confident that the replacement parts have been fitted correctly and will function as intended.
30 September 2024
I needed the car back for lunchtime and they made sure it was ready for me
30 September 2024
Drove away with that fresh car feeling
30 September 2024
Think I was charged quite high for a wire that has been chewed by a rodent.
30 September 2024
The job was simple enough and I thought the bmw would have the parts and I will take the car in two hours instead it stayed two days
30 September 2024
They told me everything I needed to know
29 September 2024
Was given false information
29 September 2024
No issues.
29 September 2024
Everything ok apart from tyre press alert came on as I left the premises which had not been on before
29 September 2024
Very satisfied ??
29 September 2024
Everyone from reception, to the service staff and technicians are always so nice
29 September 2024
good, prompt, delivered what promised.
29 September 2024
Two dirt (assuming oil or fatty) hand touches on my car (driver door, bonnet). No flexibility like washing the car only outside and not inside. Tire pressures have not been filled to setpoint. I assume the service (oil, etc.) quality was equal low.
29 September 2024
Booked the car in quickly and got the job done without any fuss.
28 September 2024
Transmission oil change was very expensive
28 September 2024
Quick resolution to the fault on my car with great communication.
28 September 2024
An additional problem with an intermittent sticking charger flap, which upon receipt of the car at 5.30pm, had now manifested into being unable to open it at all, preventing the car being charged for some days until another appointment could be made.
28 September 2024
Would have been a higher score had we not been required to pay twice in order to drive away with our own car.
27 September 2024
Great service form drop off to collection with my service coordinator
26 September 2024
Great service all round.
26 September 2024
Everything was explained clearly, and I was kept supplied with coffee, without having to ask.
26 September 2024
Professional, efficient and friendly
26 September 2024
Very easy to deal with.
26 September 2024
Excellent customer care from Millie at Mini who meets and greets and looks after us. We bring the cars from Pembrokeshire for service
25 September 2024
First class
25 September 2024
Excellent service
25 September 2024
10/10 service by Harrison Foster
25 September 2024
Benjamin was great with giving me all the information about my service.
25 September 2024
Kept me informed of progress from booking car right throughout until collection
25 September 2024
Very good costumer service and they doing very professional work
24 September 2024
They went through step by step what's happing with my bmw.
23 September 2024
Speed and hospitality
23 September 2024
Sytner Solihull went above and beyond to get my mechanical faults resolved.
23 September 2024
As before excellent
23 September 2024
Everything first rate, Kyle very professional.
23 September 2024
Professional service, clear and quick.
23 September 2024
Simple service this time, difficult not to be satisfied
23 September 2024
All completed within time and notified of status
22 September 2024
Excellent ambience and first class staff
21 September 2024
Continually updated with the status of my car, the gentleman who I handed my car over to was very courteous.
21 September 2024
Appawling
20 September 2024
Whole service was faultless and very professional
10 December 2024
Smooth process