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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 163 comments received in the last 90 days.
04 August 2025
Very easy and stress free was a really enjoyable and quick experience
02 August 2025
I had a completely good experience from start to finish and I'm confident if I have any oroblems in the first few days of puchase they would help me to sort it out.
02 August 2025
Great service from the team, before handover, during and since
02 August 2025
Good all round experience, thank you.
28 July 2025
The overall service was excellent through out. i never felt pressured in to anything and everything was well explained by all those that i spoke to . From Kallum to the Finance team, the level of service and care was always there.
04 July 2025
Bashir, sales representative at Sytner Solihull, went above and beyond to deliver my car on time.
04 July 2025
I like to Thank lewis for his guidance and support, I felt confident and well-informed throughout the entire process. I truly appreciated their honesty, patience, and genuine dedication to customer satisfaction. I highly recommend lewis whyte to anyo
01 July 2025
Salesman was very polite and helpful and kept me informed and updated.
01 July 2025
Great support and comms. Dealing with Lewis was a breeze. 10/10 customer care.
25 June 2025
Kallum was amazing as usual. Always keeping me updated on progress and offering me a fantastic deal that I am really pleased with and grateful.
24 June 2025
Kallum listened to all my requirements and worked with me to secure a deal I was happy with within my budget.
24 June 2025
Smooth sailing
21 June 2025
Customer expectations fulfilled, whole process was v/well managed by sales person, w/ great communication, availability, stress-free, and clarity Hate aggressive, pushy, fake-enthusiastic sales. I was v/ lucky on this occasion so decided to go ahead
17 June 2025
Tom Foley was knowledgeable, efficient and keen to go to lengths to respond to my criteria.
16 June 2025
Now I have the car, very satisfied.
12 June 2025
Great, fast experience.
11 June 2025
Excellent
09 June 2025
Can not fault the service
03 June 2025
As a current BMW owner, Sytner's team worked extremely creatively and proactively to ensure that my next vehicle was another BMW. Kallum and Arafat especially helpful and definitely went 'the extra mile' to retain me as a BMW customer.
25 August 2025
The car went in to repair the aircon. The aircon works, but it makes a noise like a tractor. I need to switch it off and on again for the noise to go away.
25 August 2025
My service advisor, Kyle, provided me with exceptional service during my visit. Keeping me up to date at all times and treating me very well. Thank you
24 August 2025
Once the car was actually in at BMW, the repair and outcome was very good.
24 August 2025
I was only booked in for an airbag replacement. I couldn't drop of my car and had to ask my partner to do it. I was still kept informed all the way. The front desk and techs were all courteous and friendly. The car was cleaned inside and out also
23 August 2025
See above. This experience was very positive but the previous one wasn't.
23 August 2025
See previous answer Same reasons
23 August 2025
The work was carried out within the quoted time scale and to my satisfaction. Team members were helpful and pleasant.
23 August 2025
Ok but pricey
21 August 2025
It required two visits to complete the work which was vert inconvenient. However, I was completely satisfied with the service work and MOT .
21 August 2025
I've told I could wait for my service to be done, which would take 2 hours however it took close to 4 hours
20 August 2025
Efficient and helpful service from all employees.
20 August 2025
Communication is shocking still no answer when our car is going to be fixed when we dropped it in was told be fixed in 7 days
19 August 2025
When I picked up the car, it appeared that a fizzy drink (or similar) had been spilled all over the front passenger door which was very disappointing
19 August 2025
The person who looked after my car (Kyle) was very pleasant and professional.
19 August 2025
The cost to repair the oil leak was quoted at £300 for parts and £600 for labour. As a long standing customer at Sytner Solihull for well over 17yrs for all services. I feel the price could have reflected my loyalty but was not - disappointing.
18 August 2025
Dreadful pre attendance issues. Was booked into a 2 hour wait slot, had to insist service person checked recording of call to prove I was correct. Your error put me to significant inconvenience but no suggestions were forthcoming on how to help
17 August 2025
Ok
17 August 2025
Everyone I dealt with face to face was very knowledgeable and friendly.
17 August 2025
Very Happy
17 August 2025
Thomas was very professional and understanding
17 August 2025
I cannot fault the service centre and the persons in that department. I am completely satisfied with the repair of my vehicle.
16 August 2025
From reception to work completion staff were friendly staff and helpful
16 August 2025
Service completed in good time . The app is slow however to catch up with progress
16 August 2025
because i am completely satisfied with good service and this type of service needs to be recognised.
16 August 2025
Disgusting service. Have lost complete faith in the company.
16 August 2025
Why not?
15 August 2025
Extra mile
14 August 2025
Information and professional The video you send is excellent
14 August 2025
Excellent customer service, seamless process.
14 August 2025
Friendly staff, swift service
14 August 2025
I still had my car MOT'd even though I missed my appointment by over 2 hours, I was kept up to date of the progress and had my car back a couple of hours before I'd expected it back ( clean & vacuumed ?? )
13 August 2025
Service was amazing
13 August 2025
Very professional and super quick service minimum waiting time and same day work was completed I'm very happy
13 August 2025
Great service and happy with the work carried out to the time specified.
13 August 2025
They dealt with a broken vehicle very quickly within the day - much appreciated
12 August 2025
Extremely satisfied, everything I needed was catered to
11 August 2025
The fact a complementary vacuum couldn't be done properly...im now doubting the actual service they did.
11 August 2025
Efficient.
11 August 2025
met my expectaions, kept informed
11 August 2025
Customer Services were very informative and gave updates.
11 August 2025
Timely welcome, good communication, completed job
11 August 2025
Communication was good
10 August 2025
Looked aftrr courteously by knowledgable staff who go that extra mile to satisfy and communicate in an efficient manner at all times
09 August 2025
Kyle Mcfarlane was especially helpful and thanks to the team for fixing the issues.
09 August 2025
Great service
08 August 2025
Communication was top Millie pretty an luke hanmer was so helpful kept me up to date with every step would highly recommend these two
08 August 2025
Fantastic service
08 August 2025
Your people are great to deal with. From reception to the service agents to parts and service staff. Everyone has always been down to earth and easy to deal with.
07 August 2025
Very happy. Helped alot. Quick with the fault. And getting us an appointment. And kept me in the loop.
07 August 2025
No reason to be dissatisfied
07 August 2025
So far services has been to a high standard which I would expect from a premium car dealer
06 August 2025
I felt the service representative I dealt with was not really interested and didn't listen to my requests. I was charged for work I did not ask for, and I didn't know would be needed, nor was I called to explain this was happening..
06 August 2025
With the main showroom closed for refurbishment, the staff are struggling to give their normal high quality service levels. I must stress this is not a fault of the personnel. This is entirely the fault of Sytner continuing to operate at Solihull.
06 August 2025
The whole process done really well, I loved the video inspection it was clear, informative, and very handy to understand what was being checked. Plus, I was really happy to get my car back washed and looking great.
06 August 2025
Always a great service and feel welcomed by the team
06 August 2025
1) Tyre pressure: They didn't check or fix the tyre pressure. Right after I picked up the car from the service, a warning popped up on my dashboard about incorrect tyre pressure. When I tried to adjust it, the tyre valve was too tight.
05 August 2025
Friendly and informative staff, happy to answer all of my questions.
05 August 2025
Helpful and got the issue sorted
05 August 2025
Representative was very accommodating in allowing me to use the office to work. He did however take 20 minutes to see me initially, and another 15 to check my servicing requirement, which felt like a lot.
04 August 2025
Flawless.
01 August 2025
A friendly and helpful team. They are efficient and give you confidence your car is in good hands.
01 August 2025
Had to wait unnecessarily for admin. as work on car had been completed
01 August 2025
Just visited BMW recently and had a really great experience. The whole team was super professional and welcoming. Kyle in particular was amazing-really helpful, easy to talk to, and made everything simple and smooth. I left feeling well taken care of
31 July 2025
Always friendly efficient staff at Sytner Solihull
31 July 2025
Excellent service from start to finish
31 July 2025
All round excellent
29 July 2025
I was not kept informed of progress with the work as someone changed the number held for me to an incorrect one. I would have liked to have seen a simple follow up to that with an apology for the inconvenience.
29 July 2025
Because they let you know what stages your car is at while in their possession
29 July 2025
Service was not due. Last service done in December 24. Unable to make sense of the prices charged. Don't understand the key. A,X,G, J and Z. Under V s, o and w. Please explain the variation in prices in seven months. How are they arrived at?
28 July 2025
Quick and proffesional.
28 July 2025
Kyle was excellent, shame the car wash guys don't wash the wheels,
28 July 2025
As above all good
27 July 2025
The in car computer is telling my that my next service will be in September 25 or 9000 miles. By September I will of done approximately 600 miles with my present usage of the car!
24 July 2025
Took 2.5 hours for the car to be ready
23 July 2025
Car was washed. This is an important add on for me.
23 July 2025
same as above.
23 July 2025
Very good experience
23 July 2025
I was satisfied with the service
22 July 2025
The experience exceeded my expectations
22 July 2025
Services carried out quickly and correctly
22 July 2025
Excellent attention paid to my car. I love the health check video that I receive it gives me peace of mind that my car is safe and all is good with it.
21 July 2025
Have ised this garage for many years without any issues
20 July 2025
As above
20 July 2025
I was kept up to date with exactly what was happening with the car including a video and written copy of the findings. The person Who was liking after me was very helpful taking me through all the information I needed to know.
20 July 2025
Overall was ok, but need to explain better when it comes to total price of a service because is easily to misunderstood.
18 July 2025
Details of the service was explained,also what possibly needs doing. Negative point only one,the vehicle was cleaned but did not seem like it was.
18 July 2025
As above
18 July 2025
No issues, very polite and professional
16 July 2025
Professional and courteous service.
15 July 2025
Great staff
15 July 2025
No Problems
15 July 2025
Kylie was outstanding from arrival with great communication. Just felt I mattered.
15 July 2025
Like I said still don't know what work was carried out on my car
14 July 2025
Always received good care. Have met many staff members who have always been friendly and helpful (Harrison, Faye, Kyle, Gareth, Oliver)
14 July 2025
I am very satisfied with BMW's service as it always has high standards to ensure customer is happy.
14 July 2025
Kyle was efficient and helpful
12 July 2025
Very knowledgeable staff and also very helpful
12 July 2025
Although in the end they were prepared to listen , I felt like I really had to push and as though the staff were fighting against my point of view rather than trying to listen. It was ok in the end but not the experience I had hoped for .
11 July 2025
Excellent Service
10 July 2025
See above
09 July 2025
Easy booking, good commincation
09 July 2025
Harrison went above and beyond for me. He truly is a valuable asset to Sytner Solihull. He treated me kindly, and respectfully and went out of his way to assist me with my vehicle.
08 July 2025
Short wait for a slot. Everything done on time. Great feedback during the day
08 July 2025
As above but the service manager Kyle was very good. ( the only saving grace)
07 July 2025
Again very efficient and friendly staff whilst always remaining professional
07 July 2025
The diagnosis process during the vehicle at the workshop
07 July 2025
As per the reasons given above
06 July 2025
Gareth Jenkinson kept me up dated with all the work that was being done
06 July 2025
Nice easy no hassle and don't try to rip you off when it comes to servicing and care
05 July 2025
Great
05 July 2025
Good servic
05 July 2025
An exceptional service on both occasions.
04 July 2025
A significant problem was spotted at the inspection. The service advisor promptly quoted and fitted the work in within a few days. Overall I'd have given 10 out of 10 but some clips were not fitted hence I had to take the car back.
04 July 2025
See anove
04 July 2025
Good service
03 July 2025
Exchanged vehicles when requested reasonable cost.
30 June 2025
Excellent service from start to end! Great customer experience! Thank you for the coffee's and biscuits and for staying after hours whilst i was waiting for my lift ??
27 June 2025
Everything as always was handled with consummate ease and professionalism
26 June 2025
I have raised a complaint and still awaiting a response
23 June 2025
Service is poor, never return calls. Charge you for repair work on a problem, but still have same issue after.
22 June 2025
Email service reminder from Sytner was inaccurate and did not correspond to the email reminder from BMW that was correct. This caused confusion and tension. Unexpectedly charged £81 for a vehicle check - see next section.
22 June 2025
Had new wiper blades fitted and was promised to be emailed a receipt, but not yet received even after contacting service dept 5 days afterwards . Still waiting for receipt
22 June 2025
Great customer service
22 June 2025
Very easy to deal with and friendly staff
21 June 2025
Overall good
21 June 2025
Very helpful chap dealing with my car today.
20 June 2025
BMW quoted £407 per tyre. Got through a local tyre place for £325, exact make and tyre. BMW said we needed a complete drive shaft costing in excess of £1600 when all it needed was a clip. Totally unhappy with service. Had car in for 2 days unnecessar
20 June 2025
Over all good however just need to book in again as I get battery warning
20 June 2025
I am very unsatisfied with the services, they aren't diagnosing the right problems in my car
19 June 2025
excellent service
18 June 2025
Very little to no contact. No communication with the service I required
18 June 2025
Reception staff always friendly and helpful. Service staff kept me up to date with progress.
17 June 2025
Excellent, caring customer rep & reception staff
17 June 2025
Very expensive comparatively
17 June 2025
The availability on courtesy car was a month later
17 June 2025
If giving a courtesy car wash at least do it properly my car was just covered in sticky residue and not vacuumed
17 June 2025
I was told the car will washed and cleaned and neither was done.
15 June 2025
Well informed
15 June 2025
As above
15 June 2025
Have a number of issues which I will be making a formal complaint about
11 June 2025
When I collected the vehicle the warning light was still lit. The car had to go and be checked only to find the problem had not been solved. I was then without the car for 2 days. Clearly after the new sensor was fitted the vehicle wasn't checked.
06 June 2025
Car serviced and cleaned from inside and outside
03 June 2025
As above.
23 August 2025
San made this process and absolute dream come to true. Adapted vehicle's are no easy process. San took over every step I'm extremely grateful. Handover simply amazing. He also added my own registration. Extremely happy over the service